Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Dadrey K. Stephens

Kissimmee

Summary

Dynamic professional with extensive experience in customer service and administrative support, notably at Alwyn C. Cashe SVNH. Proven ability in data entry and report writing, coupled with exceptional communication skills. Recognized for enhancing operational efficiency and maintaining a welcoming atmosphere, consistently exceeding guest expectations.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Alwyn C. Cashe SVNH
Orlando
09.2022 - Current
  • Proficient at providing exceptional front desk customer service by resolving customer concerns promptly.
  • Constantly upholding a professional and welcoming atmosphere, efficiently managing check-ins and outs while proactively anticipating guest needs and going the extra mile to exceed expectations.
  • Displayed strong telephone etiquette, effectively handling of difficult calls.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Asked probing questions to determine the type of service needed and maintaining a positive and helpful demeanor to ensure guest satisfaction.
  • Handled all incoming calls and transfer phone calls to the appropriate department and write down messages.
  • Responsible for receipt and dispersion of all mail and correspondence to members of staff.
  • Provides clerical support to allotted members of staff.
  • Performs a variety of skilled clerical and secretarial work, including typing, filing, checking and recording information and ensuring items requiring follow up or appointments are accurately presented for completion.
  • Establishes and maintains record systems and files; generates and modifies various documents as assigned; compiles reports, generates various computerized lists and reports as requested.
  • Inputs a variety of program-related data into an assigned computer system; assures accuracy of input and output of data.
  • Assist HR Personnel in the hiring process by completing HR paperwork, arranging and scheduling appointments and interviews; provides training to assigned office personnel as assigned by the position.
  • Operates a variety of office equipment including fax/scan/copy machine, US postage meter machine, computer and assigned software.
  • Monitors inventory level of office supplies and assist with the purchasing/procurement of transactions for the full range of stock items and services to meet the facility's needs.

Nanny

PRIVATE FAMILIES
Atlanta
01.2010 - 06.2022
  • Maintained an organized system for providing childcare within client’s home.
  • Orchestrated daily activities to support mental and physical well-being of children.
  • Enforced safety and security; minimized injuries and maximized intellectual and physical health and fitness.
  • Responsible for preparing bottles for infant(s) and care for feeding equipment’s, changing diapers and bathing infant(s).
  • Preparing and feeding meals to children, grocery shopping, running errands.
  • Taking children to and from school, escorting children to their extracurricular activities, washing and ironing children’s clothes.
  • Travelled with children on vacation as needed as well as overnight stays.
  • Supervising play dates.
  • Planning and supervising rest, naptimes, reading with the children, coloring, and painting, playing with blocks, puzzles, practicing numbers, letters, and sounds and doing crafts.
  • Maintaining children’s bedrooms and play areas, doing light house work and other responsibilities as directed by parents.
  • Created a safe and nurturing environment for the children.
  • Provided daily progress reports to include schedule of activities, behaviors, meals, and naps.

Certified Nursing Assistant

PRIVATE DUTY CASES
Florida
12.2007 - 06.2022
  • Provide compassionate patient care while serving as a liaison between patients, nurses, and doctors.
  • Collected and recorded patients’ medical information, updates to treatment plan, conditions, and progress.
  • Recognized by medication staff for consistently providing a positive and nurturing environment for patients.

Recovery Specialist

MACY’S INC
Atlanta
01.2009 - 01.2010
  • Implemented daily retail operations to ensure productivity and performance.
  • Coordinated and implemented merchandising and sales functions, including correct pricing and display set-up.
  • Recognized by management for ability to establish credibility with customers by displaying a total commitment to quality and service.

Administrative Assistant / Receptionist

TROPITECH ENGINEERS LTD
Clarendon
01.2005 - 01.2007
  • Managed the front desk and provided administrative support for a staff of engineers.
  • Handled a high-volume of internal and external communications: telephone calls, mail and emails.
  • Prepared reports and correspondence utilizing fast and accurate keyboarding skills.
  • Scheduled and coordinated appointments, meetings, and special events.
  • Allocated tasks related to specific needs to ensure accuracy and timely completion of work.
  • Recognized for consistently meeting deadlines.

Legal Secretary/Receptionist

Yvette D. Sibble Attorney -at- Law
Kingston
01.2005 - 10.2005
  • Acted as liaison between clients, and attorneys.
  • Received and disbursed all incoming mail.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Photocopied all correspondence, documents and other printed materials.
  • Maintained the master calendar for client appointments and court appearances.
  • Assisted in maintaining department attorney personnel files with the utmost confidentiality.
  • Coordinated and scheduled meetings and telephone conferences.
  • Opened new client files.
  • Recognized for Managing busy court schedules and travel plans of 2+ Lawyers while performing general office administration duties.
  • Commended for input in creating the internal bulletin to communicate organization’s vision.

Administrative Assistant / Receptionist

OFFICE OF THE PUBLIC DEFENDER
Kingston
01.2001 - 01.2004
  • Acted as liaison among all parties including court and other neutrals for scheduling and sharing information.
  • Implemented daily administrative support functions within a fast-paced, demanding environment.
  • Provided accurate information for inquiries to the office.
  • Developed, organized, and distributed correspondence, reports, and spreadsheets.
  • Completed tasks within the framework of available resources to accomplish goals.
  • Developed and maintained Excel spreadsheets to create report and lists that increased operational efficiency.

Accounting Clerk / Administrative Assistant/ Customer Service Representative

JAMAICA PUBLIC SERVICE COMPANY (JPS Co. Ltd.)
Kingston
01.1989 - 01.2000
  • Performed retail operations to ensure productivity at multiple stores Island-wide.
  • Compiled and processed inventory and financial data to create reports for inventory reconciliation and profitability analysis.
  • Provided administrative support for pool managers.
  • Handled high-volume of internal and external communications: telephone calls, mail and emails.
  • Prepared reports and correspondence utilizing fast and accurate keyboarding skills.
  • Scheduled and coordinated appointments, meetings, and special events.
  • Recognized for ability to achieve and maintain 100% operational proficiency while meeting strict deadlines.

Education

Certificate - Child Development Associate (With Honors)

Ashworth College
Atlanta, GA
10-2018

Diploma - Childcare Provider (With Honors)

Ashworth College
Atlanta, GA
12-2017

Certificate - Certified Nursing Assistant

Ruby’s Home Health Agency, Inc.
Plantation, FL
02-2009

Certified Professional Secretary (CPS) - Secretarial

International Association of Administrative Professionals Institute
Kansas City, MO
11-2007

Professional Certification in Computer Technology - Information Technology

Infoserv Institute of Technology
Kingston J.W.I.
04-2000

Diploma - Secretarial Studies

Holy Childhood Commercial College
Kingston, Jamaica W.I.
07-1989

High School Certificate -

Clarendon College
Clarendon, Jamaica W.I.
07-1985

Skills

  • Microsoft Office proficiency
  • File management
  • Data entry and analysis
  • Spreadsheet development
  • Report writing
  • Retail operations management
  • Accurate typing skills
  • Scheduling coordination
  • Merchandising strategies
  • Patient care techniques
  • Vital signs monitoring
  • Emergency response procedures
  • Rehabilitative skills

Accomplishments

Recognized as Employee of the month (2x in two years)for outstanding customer service and for going beyond the call of duty.

Certification

  • Certified Nursing Assistant (CNA)
  • CPR/BLS

Languages

English
Full Professional

References

References available upon request.

Timeline

Customer Service Associate

Alwyn C. Cashe SVNH
09.2022 - Current

Nanny

PRIVATE FAMILIES
01.2010 - 06.2022

Recovery Specialist

MACY’S INC
01.2009 - 01.2010

Certified Nursing Assistant

PRIVATE DUTY CASES
12.2007 - 06.2022

Administrative Assistant / Receptionist

TROPITECH ENGINEERS LTD
01.2005 - 01.2007

Legal Secretary/Receptionist

Yvette D. Sibble Attorney -at- Law
01.2005 - 10.2005

Administrative Assistant / Receptionist

OFFICE OF THE PUBLIC DEFENDER
01.2001 - 01.2004

Accounting Clerk / Administrative Assistant/ Customer Service Representative

JAMAICA PUBLIC SERVICE COMPANY (JPS Co. Ltd.)
01.1989 - 01.2000

Certificate - Child Development Associate (With Honors)

Ashworth College

Diploma - Childcare Provider (With Honors)

Ashworth College

Certificate - Certified Nursing Assistant

Ruby’s Home Health Agency, Inc.

Certified Professional Secretary (CPS) - Secretarial

International Association of Administrative Professionals Institute

Professional Certification in Computer Technology - Information Technology

Infoserv Institute of Technology

Diploma - Secretarial Studies

Holy Childhood Commercial College

High School Certificate -

Clarendon College

Similar Profiles

CREATE PROFILE
Dadrey K. Stephens