Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Dadrian Massey

Houston,TX

Summary

Focused, creative, and motivated Business Administration graduate student seeking a full-time or part-time opportunity to expand my knowledge in my career path and prepare for a position in an ever-evolving business management field. Driven to contribute my skills and creativity to assist the growth and productivity of the administration team. Committed to gaining hands on experience and improving my expertise in various aspects of the business world. May 2024 recent graduate.

Overview

5
5
years of professional experience

Work History

Epic Support Representative & Marketing Assistant

CSI Companies
Houston, TX
09.2024 - 10.2024
  • Resolved escalated customer complaints in a timely manner.
  • Gathered feedback from users to inform design decisions and improve the overall experience of the product.
  • Assist and market for MyChart at Memorial Hermann.
  • Email and print marketing collaterals.
  • Handle and assist with patient technical software issues.
  • Provided technical support to customers via phone and email.
  • Assisted customers with their accounts and billing information.
  • Monitored customer feedback to ensure satisfaction levels were met or exceeded expectations.
  • Analyzed data from previous interactions to anticipate potential problems before they arise.
  • Actively listened to customers' concerns in order to provide accurate resolutions.

Customer Service Representative

Cerberus
Austin, Tx
10.2022 - 07.2024
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Coordinated with vendors and resolve any discrepancies or issues with event set up.
  • Trained staff on proper use of uniforms, safety practices, and customer service protocols.
  • Handle Customer Queries
  • Manage Documentation & Keep Record
  • Served as a ticket sales agent at events
  • Answered incoming calls and emails, providing frontline customer support or assistance.
  • Tracked orders from start to finish to ensure timely delivery of goods or services for the comapany.

Event Attendant

Cerberus
Austin, Tx
10.2022 - 07.2024
  • Monitor several events and building settings
  • Directing and controlling traffic
  • Contribute to the security team while ensuring the safety and well-being of guests.
  • Secure the premises and protect the company’s assets
  • Help and report suspicious behavior
  • Respond to emergencies
  • Meeting and convention helper
  • Administered personnel activities, including scheduling.
  • Implement policies and procedures.
  • Engaged in conversation with customers to understand needs, resolve issues and answer event questions.

Office Administration Assistant

The personnel Store
Austin, Tx
05.2021 - 09.2022
  • Managing Interview Screenings
  • Coordinating Job Fairs
  • Create PowerPoints
  • Document Data Collection Appointments
  • Update admission webpage and print documents
  • Review application files and customer recruitment
  • Answer calls and resolve customer complaints

Realtor assistant / Volunteer / Receptionist

Family realtor
Sugar Land, Tx
03.2021 - 04.2021
  • Follow up calls / emails with potential clients
  • Coordinating Schedules
  • Assist with marketing for the company
  • Handling telephone calls and taking messages
  • Calendar management
  • Schedule appointments
  • Filing documents
  • Handling office correspondence
  • Manage and maintain office supplies
  • Assisted in conducting open houses or virtual tours of available properties.
  • Maintained records of client interactions and transactions.
  • Ensured that all paperwork was completed accurately and on time.

Swim Instructor

Blast Swim Academy
Sugar Land, Tx
01.2020 - 05.2020
  • Prepare and participate in safety skills
  • Developed proper techniques
  • Schedule plans to instruct infants and adults
  • Provided positive reinforcement
  • Enforce rules and regulations.
  • Organized lesson plans according to the individual needs of students.
  • Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
  • Developed strategies for challenging behaviors exhibited by students during lessons.
  • Updated records of attendance, skill levels achieved and other relevant information for each student.

Customer Support Associate

At Homes
Sugar Land, Tx
07.2019 - 08.2019
  • Assist customers with shopping needs
  • Performed cashier duties and processed all associated transactions
  • Maintained company’s store and housekeeping standards
  • Expertise sales techniques
  • Inventory management
  • Customer service specialist
  • Processed returns

Education

Bachelor of Business Administration - Marketing

University of Houston- Victoria
05.2024

Skills

  • Team Leader
  • Conflict Resolution
  • Positive Workplace Environment
  • Microsoft Office
  • Excel
  • Social Media
  • Scheduler
  • Data Entry
  • Organizer
  • Communication
  • Time Management
  • Problem Solving
  • PowerPoint
  • Marketing
  • Event Planning
  • Adobe
  • Customer Service

Activities

  • Usher at the Fort Bend Church & Pleasant Green Baptist Church
  • High School Swim Team
  • USA Aquatic Swim Team
  • Swim Instructor
  • Volunteer Work at CAPS Animal Shelter
  • CAB (Campus Activity Board) member at Huston-Tillotson University

Timeline

Epic Support Representative & Marketing Assistant

CSI Companies
09.2024 - 10.2024

Customer Service Representative

Cerberus
10.2022 - 07.2024

Event Attendant

Cerberus
10.2022 - 07.2024

Office Administration Assistant

The personnel Store
05.2021 - 09.2022

Realtor assistant / Volunteer / Receptionist

Family realtor
03.2021 - 04.2021

Swim Instructor

Blast Swim Academy
01.2020 - 05.2020

Customer Support Associate

At Homes
07.2019 - 08.2019

Bachelor of Business Administration - Marketing

University of Houston- Victoria

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Dadrian Massey