Summary
Overview
Work History
Education
Skills
Timeline
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Dae Ohunwu

Charlotte,North Carolina

Summary

Results-oriented Sales Support Professional with experience in supporting sales teams to meet and exceed targets. Skilled in managing order processing, coordinating with cross-functional teams, and resolving customer issues. Proficient in Salesforce, CRM software and data analysis. Excellent organizational abilities, a keen eye for detail, and a proactive approach to problem-solving. Committed to delivering outstanding support and contributing to sales success.

Overview

8
8
years of professional experience

Work History

Support Specialist

Gusto
10.2021 - 10.2022
  • Serve as the primary point of contact for Gusto's customers, answering their inquiries and providing timely and accurate resolutions to their concerns. This includes addressing questions related to payroll, benefits, employee onboarding, compliance, and general platform usage.
  • Manage customer support cases and inquiries through various channels, including email, phone, and chat. Ensure all interactions are accurately documented in the customer support system, tracking and prioritizing cases for efficient resolution.
  • Collaborate with internal teams, such as engineering or product, to resolve technical issues and escalate complex problems when necessary.
  • Develop and maintain a deep understanding of Gusto's products, features, and updates. Educate customers on platform functionality and best practices through clear and concise explanations, documentation, and training materials.

Account Executive

Relias Learning
02.2020 - 05.2020
  • Identify and research potential clients within the healthcare, senior care, and intellectual and developmental disabilities (IDD) markets.
  • Utilize various methods such as cold calling, email campaigns, and networking events to generate leads and expand the customer base.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Demonstrated proficiency in Salesforce management, ensuring data accuracy, generating reports, and supporting sales forecasting efforts.
  • Track and manage sales activities, including pipeline progression, revenue forecasts, and sales metrics. Provide regular reports and updates to sales management on sales performance and progress toward goals.
  • Executed successful sales strategies to convert leads into customers.

Insurance Sales Agent

Metlife
07.2019 - 02.2020
  • Conduct thorough assessments of clients' insurance and financial needs. Gather information about their current coverage, financial situation, and long-term goals to provide personalized recommendations.
  • Develop a deep understanding of MetLife's insurance and financial products, including life insurance, health insurance, annuities, retirement plans, and investment options. Stay updated on product features, benefits, and regulatory requirements.
  • Collaborate with underwriters, customer service representatives, and other internal teams to facilitate the application and underwriting processes. Coordinate with colleagues to ensure a seamless customer experience throughout the sales cycle.

Small Business Sales Consultant

AT&T
07.2014 - 06.2019
  • Engage with customers who reach out through inbound channels such as phone calls, online chats, or emails. Actively listen to their needs, understand their requirements, and provide appropriate recommendations based on AT&T's product offerings.
  • Effectively communicate the value and benefits of AT&T's products and services, addressing customer concerns and objections. Upsell or cross-sell additional features, upgrades, or bundled services to enhance the customer's experience and maximize sales opportunities.
  • Facilitate the sales process by accurately capturing customer information, processing orders, and ensuring smooth transactions. Coordinate with internal teams for order fulfillment, activations, and service installations.
  • Handle escalated customer issues or complex sales inquiries that require the intervention of a team lead. Provide guidance and support to sales consultants in resolving customer complaints, addressing challenging situations, and finding appropriate solutions to ensure customer satisfaction.
  • Implement and maintain quality assurance processes to ensure that sales consultants deliver a consistent and exceptional customer experience. Conduct call monitoring and evaluations, provide feedback on adherence to sales processes and compliance standards, and identify opportunities for improvement in customer interactions.
  • Provide leadership, guidance, and support to a team of inbound sales consultants. Set performance goals, monitor individual and team performance, and provide coaching and feedback to drive sales performance and productivity.
  • Coordinated with internal teams to expedite the sales process, facilitating requests and ensuring timely responses.


Education

Indiana State University
Terre Haute, IN

Skills

  • Strong cognitive skills to quickly grasp complex systems and processes
  • Proficient in Salesforce management and Excel applications
  • Positive attitude and willingness to learn and adapt to new processes
  • Governance and accountability mindset to drive sales team productivity
  • Excellent verbal and written communication skills

Timeline

Support Specialist

Gusto
10.2021 - 10.2022

Account Executive

Relias Learning
02.2020 - 05.2020

Insurance Sales Agent

Metlife
07.2019 - 02.2020

Small Business Sales Consultant

AT&T
07.2014 - 06.2019

Indiana State University

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Dae Ohunwu