Summary
Work History
Education
Skills
Activities and Honors
Timeline
Hi, I’m

Dae'Gloria Johnson

Eustis,FL
Dae'Gloria Johnson

Summary

Talented, dedicated & detail-oriented individual with a desire to make guests feel welcome and skilled in both cross-selling and upselling techniques. An energetic personality coupled with a strong work ethic and adept at multitasking and maintaining efficiency in fast-paced environments. Looking to bring great skills in food safety processes and customer service to a new company.

Work History

Swissport Cargo Services
Atlanta, GA

Cargo Management
01.2023 - 08.2023

Job overview

Transported Amazon cargo, ensuring secure handling and safety protocols.

Verizon
remote, Ga

Customer Service Representative
03.2022 - 10.2022

Job overview

Troubleshot devices, addressed general inquiries, and facilitated sales.

Whirlpool
Remote, TN

Customer Service Representative
11.2021 - 02.2022

Job overview

Provided comprehensive assistance, resolved payment disputes, and handled various communication channels (Chat, Email, & Phone).

SourcePoint Staffing
Palm Bay, FL

Customer Service Representative
02.2021 - 05.2021

Job overview

Assisted escrow clients, managed phone inquiries, and performed data entry.

Radial
Melbourne, FL

Customer Service Representative
12.2019 - 04.2020

Job overview

Addressed concerns, provided policy information, and resolved customer complaints.

McDonald's
Orlando, FL

Crew Member
04.2018 - 07.2018

Job overview

  • Operated the cash register, running the drive-thru, cleaning the restaurant, and completing other assigned tasks.
  • Ensured the cleanliness of the restaurant and that counters and tables were properly sanitized.

Education

Maynard Evans High School
Orlando, FL

from Advanced Placement
2019

Skills

  • Verbal and written communication
  • Customer engagement
  • Multitasking
  • Upselling techniques
  • Attention to detail
  • Tableside service
  • Organized and efficient server
  • Efficient precision
  • Sales expertise
  • High energy

Activities and Honors

  • Flute player (2011 - present)
  • Volleyball Player (June 2018- present)
  • MPA Solo & Ensemble Superior Recipient

Timeline

Cargo Management

Swissport Cargo Services
01.2023 - 08.2023

Customer Service Representative

Verizon
03.2022 - 10.2022

Customer Service Representative

Whirlpool
11.2021 - 02.2022

Customer Service Representative

SourcePoint Staffing
02.2021 - 05.2021

Customer Service Representative

Radial
12.2019 - 04.2020

Crew Member

McDonald's
04.2018 - 07.2018

Maynard Evans High School

from Advanced Placement
Dae'Gloria Johnson