Dae'ja Hines
Bentonville,AR
Summary
Dynamic and detail-oriented professional with a strong background in customer service at European Wax Center. Proven ability to enhance client experiences through effective communication and problem-solving skills. Adept at managing appointments and maintaining organization, ensuring a seamless workflow while fostering a welcoming atmosphere. Committed to achieving team goals and delivering exceptional service.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
European Wax Center
11.2025 - Current
- Greeted clients warmly, enhancing customer experience and fostering a welcoming atmosphere.
- Managed appointment scheduling using online booking systems, ensuring efficient use of time slots.
- Assisted in maintaining cleanliness and organization of reception area to uphold brand standards.
- Responded to client inquiries promptly, providing information on services and products offered.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Sales Associate
Justice Tween Brands
09.2015 - 05.2018
- Assisted customers with product selection and provided knowledge on features and benefits.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Maintained store presentation by organizing merchandise and ensuring cleanliness throughout the sales floor.
- Collaborated with team members to achieve daily sales goals and enhance customer satisfaction levels.
Sales Associate
Cato Fashions
01.2012 - 03.2014
- Responded to customer inquiries promptly, resolving issues to foster positive shopping experiences.
- Participated in inventory management by monitoring stock levels and assisting with restocking efforts.
- Engaged in promotional activities to drive foot traffic and increase awareness of new products.
- Adapted quickly to changing priorities while maintaining focus on excellent customer service delivery.
Education
No Degree - Esthetician
Alexander Paul Hair School
Greenville, NC03-2020
Bachelor of Science - Communications Disorders
North Carolina A&T State University
Greensboro, NC05-2018
Skills
- Listening skills
- Time management
- Attention to detail
- Customer service
- Data entry
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
Timeline
Front Desk Receptionist
European Wax Center
11.2025 - Current
Sales Associate
Justice Tween Brands
09.2015 - 05.2018
Sales Associate
Cato Fashions
01.2012 - 03.2014
No Degree - Esthetician
Alexander Paul Hair School
Bachelor of Science - Communications Disorders
North Carolina A&T State University