●Utilize departmental reports to assign files and maintain service level agreements
● Review borrower documentation, 1003 and credit prior to initial credit decision and communicate with Loan Consultants and Branch Managers regarding defects (incomplete submission and/or loan qualification challenges).
● Reconciliation of income/asset documentation against program guidelines using AUS cert.
● Order following documents as necessary based upon loan officer request or closing date: VOD, VOE, Verbal VOE, VOB, VOR, VOM, EOI, 4506t & Rapid Reporting, Appraisals, Flood Cert, Appraisals, SSA-89,
Condo Docs, FHA/VA documents ( LDP/GSA, case numbers, etc.) and MERS as needed for each file.
● Review credit approval and complete Conditional Approval Letter
●Communicate and respond to processors, Loan Consultants, and external customers ( 3rd party
vendors) (generally within 2 hours)
● Reviews title commitments, lien payoffs, taxes, file notes, lenders closing instructions.
●Coordinates final disbursement of funds in compliance with escrow and lenders’ instructions.
● Prepares and distributes final ALTA Settlement Statement to all applicable parties.
● Updates lien payoffs and taxes as needed.
● Corresponding with lender(s), borrowers, and insurance agents.
● Performs other duties and projects as assigned
● Partnered with Department Manager and Controller to maintain an effective process for invoice
validation
● Research invoices with discrepancies
● Process electronic deposits
● Process letters for returned payments, forwarding payments etc.
● Process Surepay applications as received
● Scan Invoices in Kofax
● Outbound follow-up calls to patients
● Answer incoming inquiry calls
● Upsell products and services to patients when appropriate
● Ensuring HIPAA compliance
● Billing and collecting documents
● Administrative support tasks including creating presentations
● Assist in the OR when needed
● Bookings
● Guest Services and Customer Support
● Explain rules and regulation of equipment
● Board passengers onto ride.
● Explain safety procedures to riders.
● Point out evacuation routes.
● Operate equipment that starts and shuts down ride.
● Entice patrons by describing the actions of the ride.