Daeja Reed
Pharmacy Technician
Dallas,TX
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certificate
Skills
Microsoft Windowsundefined
Work History
Remote Pharmacy Technician/Customer Service Associate
Alto Pharmacy
Plano, TX
03.2021 - Current
- Interpret and enter prescriptions
- Answers, resolves and triages inbound inquiries from customers and healthcare providers.
- Understanding of 3rd party insurances and follow-through of insurance-related issues, resolve concerns, and reconcile payments.
- Resolves insurance-related issues and assists patients with various forms of financial assistance
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Actively participates in process improvement timelines initiatives
- Provide outbound therapy/medication adherence checkups
Pharmacy Technician Trainee
Walgreens
09.2020 - 03.2021
- Received prescriptions and pulled, verified and filled the medication as directed
- Provided friendly customer service that helped retain customers despite fierce competition in the industry
- Demonstrated accuracy in cashiering, cash handling and credit-card processing
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Coordinated verification and filling of more than Hundreds of daily prescriptions in high-volume Retail pharmacy environment.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Visual Merchandiser
Tommy Bahama
Dallas, TX
02.2019 - 03.2020
- Provide ultimate in-store experience through excellent visual merchandising and execute presentation
- Ensure all signage and graphics are installed and maintained to company standards
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Continually analyze and respond to selling trends and developing and implementing brand appropriate solutions to address unique needs
- Worked with store managers to implement new displays, promotions and store layout changes.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
Sales Member/Service Representative
Planet Fitness
Rockwall, TX
08.2018 - 05.2019
- Responsible for creating a positive member experience by providing a superior level of customer service
- Greeted all guests that come through location and providing exceptional customer service
- Implemented and developed customer service training processes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Team Member/Shift Leader
Smoothie King
Wylie, TX
12.2017 - 09.2018
- Responsible for ensuring guest satisfaction while maintaining efficient store operations
- Provided guidance to team members during assigned shifts
- Assisted team management of restaurant during scheduled shifts
Education
Associate of Applied Science - Pharmacy
Concorde Career College
Dallas, TX 08.2020 - 05.2021
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
CPhT - Certified Pharmacy Technician
References
● Jumaria Parker
Care Specialist Supervisor
Alto Pharmacy
(682)-558-1771
Jumaria.parker@gmail.com
Relationship: Supervisor at Alto since 2021
● Ingrid Rainer
Assistant Manager
Tommy Bahama
+1 (318) 423-2406
Relationship: Manager at Tommy in 2019-2020
Timeline
Remote Pharmacy Technician/Customer Service Associate
Alto Pharmacy
03.2021 - Current
Pharmacy Technician Trainee
Walgreens
09.2020 - 03.2021
CPhT - Certified Pharmacy Technician
09-2020
Associate of Applied Science - Pharmacy
Concorde Career College
08.2020 - 05.2021
Visual Merchandiser
Tommy Bahama
02.2019 - 03.2020
Sales Member/Service Representative
Planet Fitness
08.2018 - 05.2019
Team Member/Shift Leader
Smoothie King
12.2017 - 09.2018
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