Daeja Reed
Pharmacy Technician
Dallas,TX
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certificate
Skills
Microsoft WindowsCustomer ServiceHIPAAClinical Pharmacy ExperienceConflict management
Advanced math skills
Clinical Claims Rejection Resolution
Relationship Building
Strategic sales knowledge
Complaint resolution
Staff education and training
Stocking and replenishing
Work History
Remote Pharmacy Technician/Customer Service Associate
Alto Pharmacy
Plano, TX
03.2021 - Current
- Interpret and enter prescriptions
- Answers, resolves and triages inbound inquiries from customers and healthcare providers.
- Understanding of 3rd party insurances and follow-through of insurance-related issues, resolve concerns, and reconcile payments.
- Resolves insurance-related issues and assists patients with various forms of financial assistance
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Actively participates in process improvement timelines initiatives
- Provide outbound therapy/medication adherence checkups
Pharmacy Technician Trainee
Walgreens
09.2020 - 03.2021
- Received prescriptions and pulled, verified and filled the medication as directed
- Provided friendly customer service that helped retain customers despite fierce competition in the industry
- Demonstrated accuracy in cashiering, cash handling and credit-card processing
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Coordinated verification and filling of more than Hundreds of daily prescriptions in high-volume Retail pharmacy environment.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Visual Merchandiser
Tommy Bahama
Dallas, TX
02.2019 - 03.2020
- Provide ultimate in-store experience through excellent visual merchandising and execute presentation
- Ensure all signage and graphics are installed and maintained to company standards
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Continually analyze and respond to selling trends and developing and implementing brand appropriate solutions to address unique needs
- Worked with store managers to implement new displays, promotions and store layout changes.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
Sales Member/Service Representative
Planet Fitness
Rockwall, TX
08.2018 - 05.2019
- Responsible for creating a positive member experience by providing a superior level of customer service
- Greeted all guests that come through location and providing exceptional customer service
- Implemented and developed customer service training processes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Team Member/Shift Leader
Smoothie King
Wylie, TX
12.2017 - 09.2018
- Responsible for ensuring guest satisfaction while maintaining efficient store operations
- Provided guidance to team members during assigned shifts
- Assisted team management of restaurant during scheduled shifts
Education
Associate of Applied Science - Pharmacy
Concorde Career College
Dallas, TX 08.2020 - 05.2021
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
CPhT - Certified Pharmacy Technician
References
● Jumaria Parker
Care Specialist Supervisor
Alto Pharmacy
(682)-558-1771
Jumaria.parker@gmail.com
Relationship: Supervisor at Alto since 2021
● Ingrid Rainer
Assistant Manager
Tommy Bahama
+1 (318) 423-2406
Relationship: Manager at Tommy in 2019-2020
Timeline
Remote Pharmacy Technician/Customer Service Associate
Alto Pharmacy
03.2021 - Current
Pharmacy Technician Trainee
Walgreens
09.2020 - 03.2021
CPhT - Certified Pharmacy Technician
09-2020
Associate of Applied Science - Pharmacy
Concorde Career College
08.2020 - 05.2021
Visual Merchandiser
Tommy Bahama
02.2019 - 03.2020
Sales Member/Service Representative
Planet Fitness
08.2018 - 05.2019
Team Member/Shift Leader
Smoothie King
12.2017 - 09.2018