Daejha Strong
Pittsburgh,PA
Summary
Healthcare and business professional with diverse experience supporting pharmacy operations, insurance services, medical offices, staffing, billing, payroll, and customer service. Skilled in multitasking, documentation, data accuracy, claims and prescription processing, insurance verification, and coordinating with healthcare providers and internal departments. Detail-oriented and committed to maintaining confidentiality, compliance, and high-quality service in fast-paced environments. Passionate about expanding my knowledge and continuing to grow professionally within the healthcare and business sectors.
Overview
9
9
years of professional experience
Work History
Pharmacy Operations Associate
Blink Health
07.2026 - Current
- Conduct outbound calls to medical offices to obtain additional patient and prescription information as needed, ensuring accurate documentation and timely processing.
- Conduct outbound calls to insurance payers to verify and confirm patients’ insurance coverage, plan type, and eligibility to ensure accurate processing and billing.
- Conduct outbound calls to medical offices to obtain and verify supervising physician information, ensuring accurate records and compliance with credentialing requirements.
- Process prior authorizations for prescription medications, coordinating with healthcare providers and insurance payers to obtain required information and support timely approval.
- Utilize ICD-10 codes to accurately document diagnoses and support prescription processing, prior authorizations, and insurance-related requirements.
Medical Courier
Medzoomer
08.2024 - 06.2026
- Contracted with pharmacies to deliver medications and specimens accurately and on time
- Supported pharmacies in fulfilling order obligations for medical equipment, medications, and specimens
- Coordinated communication between pharmacies and customers to ensure timely service
- Utilized smart phone device and company systems to ensure accurate and prompt delivery
- Prioritize and maintain the privacy of each customer's personal information
Global Service Specialist
GeoBlue
Remote
06.2024 - 02.2025
- Provided comprehensive support to international insurance members, assisting with coverage and benefits inquiries via phone and email for business and leisure travel.
- Coordinated medical evacuations and emergency assistance services for members requiring urgent care while overseas.
- Scheduled medical appointments and coordinated care with healthcare providers on behalf of members.
- Processed and billed medical and emergency assistance services in accordance with insurance provider requirements.
- Maintained accurate member records through detailed data entry, verification, and validation of personal and insurance information.
Field Support Specialist / Expiring Credentialing II
Maxim Healthcare / Staffing
Remote
07.2022 - 06.2024
- Managed weekly payroll and billing processes, ensuring accurate and timely processing across multiple regional offices.
- Conducted regular audits and generated detailed reports to monitor payroll, billing, and operational accuracy.
- Investigated and resolved payroll and billing discrepancies in collaboration with internal departments.
- Processed tax documentation and wage recoveries while maintaining compliance with applicable requirements.
- Monitored caregiver credentialing to verify compliance and ensure all requirements were met prior to activation.
- Maintained data integrity and accurate documentation for caregiver credentials and compliance records.
- Coordinated the renewal and updating of expiring caregiver credentials to ensure uninterrupted compliance and eligibility.
Customer Service / District Case Manager
Eteams Inc. / Accenture
Remote
11.2020 - 07.2022
- Provided staffing support for government programs, delivering high-quality administrative and customer service support.
- Assisted Maryland unemployment claimants with claims processing, payment inquiries, and benefit-related questions.
- Collaborated with Maryland’s Governor, legislators, and senators to provide accurate public resources and support constituent needs.
- Coordinated with multiple internal departments to investigate and resolve payment discrepancies efficiently and accurately.
- Maintained professionalism, confidentiality, and accuracy while supporting high-volume operations in a fully remote environment.
Tax Specialist
Jordan Tax Service
Pittsburgh, PA
11.2019 - 02.2020
- Provided revenue collection services for Pennsylvania school districts and municipalities, supporting accurate and timely financial operations.
- Processed mail, bookkeeping tasks, and payments for local and state tax obligations while maintaining detailed financial records.
- Maintained accurate client information and safeguarded sensitive financial and personal data in accordance with confidentiality requirements.
Direct Care Support
Flagstar Nursing
Pittsburgh, PA
10.2017 - 09.2019
- Provided compassionate personal care and daily living assistance to clients in a healthcare and home-care setting.
- Assisted clients with bathing, grooming, dressing, and other activities of daily living.
- Performed light housekeeping and meal preparation to maintain a safe, comfortable home environment.
- Assisted with medication management and reminders in accordance with care plans and established guidelines.
- Provided reliable transportation, companionship, and emotional support while promoting clients’ comfort, dignity, and independence.
Education
Taylor Allderdice High School
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Community College of Allegheny County
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Clark Atlanta University
Skills
Technical Skills
- Microsoft Office Suite: Word, Excel, PowerPoint
- Healthcare & Business Platforms: ADP, ServiceNow, Certiphi, RecruitCare, Salesforce, Nursey, MaxView, Kronos, RxOs, CoverMyMeds, NPI Registry
- Medical Scheduling, Prescription Processing & Claims Processing
- Data Entry, Data Integrity & Compliance Management
- Payroll, Billing & Payment Processing
Core competencies
- Excellent Communication & Customer Service
- Strong Organizational & Time-Management Skills
- Multitasking & Prioritization in Fast-Paced Environments
- Problem-Solving & Discrepancy Resolution
- Attention to Detail & Accuracy
- Confidentiality & Sensitive Information Management
Personal Information
Title: Remote/Hybrid Preferred
Timeline
Pharmacy Operations Associate
Blink Health
07.2026 - Current
Medical Courier
Medzoomer
08.2024 - 06.2026
Global Service Specialist
GeoBlue
06.2024 - 02.2025
Field Support Specialist / Expiring Credentialing II
Maxim Healthcare / Staffing
07.2022 - 06.2024
Customer Service / District Case Manager
Eteams Inc. / Accenture
11.2020 - 07.2022
Tax Specialist
Jordan Tax Service
11.2019 - 02.2020
Direct Care Support
Flagstar Nursing
10.2017 - 09.2019
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Clark Atlanta University
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Community College of Allegheny County
Taylor Allderdice High School