Daejhana Madden
Bridgeport,CT
Summary
Dynamic and results-oriented professional with a proven track record at previous establishments I’ve worked with, excelling in customer service and retail operations. Expert in handling cash transactions and fostering customer relationships, leading to increased loyalty and repeat business. Skilled in multitasking and teamwork, consistently achieving high levels of customer satisfaction and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Clothing Store
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Grocery Store
01.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Restaurant
07.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Restaurant
01.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stocker
Grocery Store
04.2022 - 01.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
High School Diploma -
Penn Foster College
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Relationship Building
- Cash Handling
- Flexible Schedule
- Stocking and Receiving
- Store Opening and Closing
- Merchandising knowledge
- Retail Store Operations
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Grocery Store
01.2024 - 08.2024
Server
Restaurant
07.2023 - 01.2024
Cashier
Restaurant
01.2023 - 06.2023
Stocker
Grocery Store
04.2022 - 01.2023
Sales Associate
Clothing Store
High School Diploma -
Penn Foster College
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