DaeJon Carter
Clayton,NJ
Summary
Junior Software Engineer and Army Veteran with a Secret Security Clearance, offering over 7 years of experience in radio communications and network functions. Demonstrated ability to achieve measurable results while leading diverse teams in dynamic, fast-paced environments. Possesses extensive knowledge in radio communications, computer networking, and documentation. Recognized with various awards for exceptional performance in high-pressure situations. Versatile and adept Signal Support Systems Specialist with a proven track record of managing risk to protect people, property, and equipment valued over $1M while consistently meeting management expectations. Also, excelling in technical support and network administration for over 500 personnel. Skilled in both equipment maintenance and effective communication, I significantly enhanced system reliability and team proficiency. Expert in information security and adaptability, I drive operational excellence and innovation.
Overview
6
6
years of professional experience
Work History
Signal Support/Computer Helpdesk Technician
US Army
Honolulu, HI
04.2022 - Current
- Provided technical assistance and training for user owned and operated automated telecommunication computer systems, local area networks, and routers.
- Maintained vital signal support systems and terminal devices to ensure Executives and Directors maintained access to relevant, real-time information, and personnel locations – maintained a 100% system availability.
- Integrated signal systems and networking performed on organizational level maintenance on authorized signal equipment and associated electronic devices resulting in the resolution of 70 maintenance trouble tickets.
- Prepared maintenance and supply requests for maintenance support, identified replacement parts or electronic components, and maintained an equipment readiness.
- Coordinated and manage radio frequency spectrum allocation to prevent interference and ensure efficient use of available frequencies. This involves planning and coordinating frequency assignments, monitoring spectrum usage, and implementing measures to minimize signal interference.
- Perform routine maintenance, inspections, and software updates on All equipment to ensure optimal performance and compliance with safety standards.
Real Estate Intership
Band of Brothers
Honolulu, HI
12.2024 - 03.2025
- Developed engaging multimedia content including photos, videos, and virtual tours to showcase real estate properties across various online platforms, enhancing the company's online presence and attracting potential buyers.
- Provided technical assistance to agents and staff members, troubleshooting hardware and software issues, setting up new devices, and providing training on digital tools and platforms. Serve as a resource for technology-related questions and help optimize workflows to increase productivity and efficiency within the real estate office.
- Utilize CRM software to organize client information, track leads, and facilitate communication between agents and prospective buyers. Support agents in managing client interactions, scheduling appointments, and following up on inquiries to streamline the sales process and foster long-term client relationships.
Signal Support Lead/Help Desk Technician
US Army
Fort Drum, NY
12.2018 - 03.2022
- Managed and Provided technical support to over 500 personnel in a complex network environment.
- Troubleshoot, repaired, and maintained communication systems, such as radios, telephones, and computers..
- Installed and configured various software programs on computer systems for users.
- Managed inventory of all equipment associated with the signal support system.
- Performed preventive maintenance checks on communications equipment.
- Coordinated with other units to ensure proper operation of the signal support system.
- Developed training plans for new personnel regarding the use of signal support systems.
- Conducted tests on communications systems to evaluate performance and reliability.
- Interpreted schematics and diagrams to troubleshoot problems with communications systems.
- Identified potential security risks within the system and took appropriate steps to mitigate them.
- Configured routers, switches, firewalls, antennas, amplifiers, and other hardware components associated with signal support systems.
- Installed and employed signal support systems and terminal devices for battlefield situations.
Education
Signal Support Systems Specialist Course -
Cyber Center of Excellence
Fort Gordon, GA11-2018
GED -
The Work Group/ Camden County College
Pennsauken, NJ05-2017
Skills
- Signal Support Systems Installation
- Maintenance
- Teamwork
- Information Security
- Training Development
- Mobile Device Management
- Troubleshooting and Assistance
- Process Improvement
- Effective Communication
- Adaptability
- Active Listening
- Project Management
- Cross Functional Leadership
Certifications
- CompTIA Security+ CE, 2024
- Certified Lean Six Sigma White Belt
- Certified Lean Six Sigma Yellow Belt
- Agile Scrum Professional
- Computer Hardware Basics
- Information Technology Fundamentals
Technical Competencies
- Software: Microsoft Office Suite | G-Suite | Social Media | EMail | VMware |
- Operating Systems: Microsoft Windows | Mac OS | Linux | Andriod
- Programming: HTML
- Radio Devices: AN/PRC-117F/G | AN/PRC-119F | AN/PRC-150 | AN/PRC-148MBITR | BFT | JBCP | SRX 2200 Combat Radio | XL-185 | XL-200
Timeline
Real Estate Intership
Band of Brothers
12.2024 - 03.2025
Signal Support/Computer Helpdesk Technician
US Army
04.2022 - Current
Signal Support Lead/Help Desk Technician
US Army
12.2018 - 03.2022
Signal Support Systems Specialist Course -
Cyber Center of Excellence
GED -
The Work Group/ Camden County College
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