Daelan Nesselrode
Jacksonville,FL
Summary
High-energy server and bartender skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Dependable Inside Sales Manager skilled at leading a team of 10 salespeople to build professional relationships that will lead to increased sales and company profit. Adept at mentoring and coaching team members and leading market trend evaluations.
Overview
5
5
years of professional experience
Work History
Server/Bartender
BJ'S Restaurant & Brewhouse
Jacksonville, FL
02.2023 - 10.2023
- Server/Bartender at BJ's
- Garnished dishes and beverages to serve visually appealing menu items.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Account Manager
River City Executives
Jacksonville, FL
12.2022 - 05.2023
- Enhanced sales volume through skilled support to both new and inactive customers.
- Collaborated with other departments such as marketing, finance, logistics.
- Described merchandise and explained use, operation and care.
- Presented products and services to prospective and existing customers to meet client needs.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Head Bartender
Island Wing Company
Jacksonville, FL
06.2022 - 02.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Reinvented classic cocktails to complement new menu options.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Arranged bottles and glasses behind bar to make attractive displays.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Balanced daily registers and generated sales reports for management.
Head Server/Bartender Shift Manager
Chuys TexMex
Jacksonville, FL
02.2019 - 09.2022
- Worked every position in the restaurant, but mainly specialized in Serving/Bartending as a team leader.
- Conducted regular staff meetings to discuss changes in policy and procedures or other relevant topics.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided exceptional service to high volume of daily customers.
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
- Conveyed materials to or from storage or work sites to designated area, using hand truck, electric dolly, wheelbarrow, or other devices.
Shift Manager
Zaxby's
Jacksonville, FL
06.2018 - 03.2019
- Shift Manager in front of house and back of house.
- Monitored store operations to ensure compliance with company policies and procedures.
- Assisted in resolving escalated customer service issues in a timely manner.
- Recommended opportunities for growth and advancement to motivate employees.
- Documented receipts, employee hours and inventory movement.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
Education
Associate of Arts - AA Transfer Degree/Kinesiology
Florida State College At Jacksonville
Jacksonville, FL12-2025
High school diploma -
Fleming Island High School
06.2018
Skills
- Scanner Proficiency
- Cargo Sorting
- Shelf Stocking
- Sales Analytics
- Account Planning
- Account Management
- Restaurant Operations Management
- Team Management
- Full Service Restaurant Background
Languages
English
Native/ Bilingual
Timeline
Server/Bartender
BJ'S Restaurant & Brewhouse
02.2023 - 10.2023
Account Manager
River City Executives
12.2022 - 05.2023
Head Bartender
Island Wing Company
06.2022 - 02.2023
Head Server/Bartender Shift Manager
Chuys TexMex
02.2019 - 09.2022
Shift Manager
Zaxby's
06.2018 - 03.2019
Associate of Arts - AA Transfer Degree/Kinesiology
Florida State College At Jacksonville
High school diploma -
Fleming Island High School