Summary
Overview
Work History
Education
Skills
Timeline
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Daeli Watson

11454 North 30th Lane,AZ

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

8
8
years of professional experience

Work History

Direct Support Professional Caregiver

Gompers Rehabilitation Center
Phoenix, AZ
08.2023 - 06.2024
  • Encouraged a sense of self-determination among clients while providing guidance when necessary.
  • Maintained accurate documentation of client behavior, progress notes and incident reports.
  • Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
  • Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.

Customer Service Representative

24-7 Intouch
Phoenix, AZ
12.2021 - 07.2023
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Representative

Lexington Law
Phoenix, AZ
02.2020 - 12.2021
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Maintained a high level of professionalism when dealing with difficult customers.

Daycare Teacher

Nana's Place & Preschool Academy
Phoenix, AZ
07.2016 - 01.2019
  • Supervised children during meal times, playtime, and other activities.
  • Utilized positive reinforcement techniques to promote desired behavior in children.
  • Participated in staff meetings and professional development workshops.
  • Collaborated with colleagues to brainstorm ideas for classroom activities.
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.

Education

High School Diploma -

Moonvalley High School
Phoenix, AZ
05-2016

Certificate - Dental Assistant

UEI College
Phoenix, AZ

Skills

  • Impressions
  • First aid and CPR
  • Dentrix
  • Instrument recognition
  • Charting
  • Problem-solving
  • Sterilization
  • Willingness to learn and be trained
  • Self-starter
  • Empathetic
  • Multitask

Timeline

Direct Support Professional Caregiver

Gompers Rehabilitation Center
08.2023 - 06.2024

Customer Service Representative

24-7 Intouch
12.2021 - 07.2023

Customer Service Representative

Lexington Law
02.2020 - 12.2021

Daycare Teacher

Nana's Place & Preschool Academy
07.2016 - 01.2019

High School Diploma -

Moonvalley High School

Certificate - Dental Assistant

UEI College

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Daeli Watson