Daelin Green
West Lafayette,IN
Summary
Dynamic Customer Service Officer with a proven track record at Berrywinkle, adept in issue research and inbound call management. Excelled in resolving customer issues efficiently, boosting satisfaction levels. Skilled in training employees and streamlining processes, achieving performance targets consistently. Demonstrates exceptional problem-solving and communication abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Berrywinkle
Muncie, IN
08.2021 - 02.2023
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Processed payments from customers using point of sale systems.
- Maintained accurate records of customer interactions and transactions.
- Trained new employees on company policies related to customer service practices.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Education
Computer Engineering - Engineering
Purdue University
West Lafayette, IN06-2028
2 Year General Diploma - General Studies Minor Spanish
Ivy Tech Community College of Indiana
Indianapolis, IN08-2024
High School Diploma -
Muncie Central Highschool
Muncie08-2024
Skills
- Issue Research
- Call Documentation
- Account Investigation
- Membership renewals
- Inbound Call Management
- Charge reconciliation
Accomplishments
- 1410 SAT
- Emerging Leader Scholarship Program
- Parrish Scholarship winner
- Track and Cross Country regional qualifier
- Bearcat Coaches Award
- Ascendant Valorant player
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Officer
Berrywinkle
08.2021 - 02.2023
Computer Engineering - Engineering
Purdue University
2 Year General Diploma - General Studies Minor Spanish
Ivy Tech Community College of Indiana
High School Diploma -
Muncie Central Highschool
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