Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daellen Franklin

Andalusia,AL

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Beacon Behavioral Hospital
Luverne, AL
05.2019 - Current
  • Welcome and great patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct them to the appropriate place or department.
  • Represent the office positively and work to create a comfortable but professional environment, consult the Doctor as well as other office staff on rescheduling or changes during the day.
  • Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs yourself.
  • Protected patient rights by maintaining confidentiality of personal and financial information by following HIPAA guidelines.
  • Responsible for keeping, updating and maintaining records by getting the appropriate information from both patients and doctors.
  • Verify insurance benefits for patients and advise patients of their coverage.
  • Made insurance claims and verified patients insurances.
  • Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
  • Process payments from patients for co-pays and uninsured visits.
  • Maintain hard copy patient records as well as the files stored in our EHR
  • Provide patients with support and guidance as needed.
  • Ensure reception area is well maintained, neat, and clean
  • Safeguard patient privacy and confidentiality

Medical Assistant

Best Care Clinic
CLARKSVILLE, TN
03.2018 - 04.2019
  • Greeted Patients-Answered Phones-Scheduled Patients.
  • Ensured accurate and thorough documentation and completion of all necessary paperwork.
  • Provided and collected all necessary HIPAA documentation from patients.
  • Followed all HIPAA compliance, privacy and confidentiality standards accurately.
  • Kept patients, technologist and/or managers informed with regard to patient flow.
  • Performed professionally in difficult patient/referring physician situations.
  • Posted payments/Billing Made Bank deposits Performed settlement at the close of business.
  • Demonstrated knowledge of growth and development principles when gathering data and communicating with patients.
  • Taking patient's messages, arranged schedules and provided directions/instructions to patients according to physician orders and established guidelines; problem-solves patient issues.
  • Increased physician workflow by time management, prepared the necessary equipment and supplies for exam.
  • Maintained inventory of supplies in examination rooms, replenished as required.
  • Maintained clean and orderly exam rooms, hallways, and work areas.
  • Reported patient's concerns and symptoms, reactions, changes (appropriate to age), to licensed clinic personnel.
  • Documented clinical information, including patient phone calls and maintained accurate and complete patient documentation according to medical profession standards; collected and sent specimens to hospital laboratory/appropriate labs for testing per procedure.
  • Filed and/or paid notifications for financial physician's billing for accounts payable and receivables.

Cashier Team Lead

AAFES
FORT CAMPBELL, KY
09.2017 - 04.2019
  • Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments.
  • Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.
  • Assisted with store stocking, floor-sets and opening/closing procedures.
  • Recommended, selected, and helped locate or obtain merchandise to customers.
  • Placed special orders to call other stores to find desired items.
  • Responded to service inquiries and coordinates resolutions with management and floor associates.
  • Put up signage regarding promotions, changes to store regulations, etc.

Front Desk Receptionist

Quality Inn
Oak Grove, KY
03.2016 - 09.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Cashier

Burger King
WICHITA, KS
04.2011 - 10.2013
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Science - Medical Assisting

Ross College
Hopkinsville, KY
04.2019

High School Diploma -

East High School
Wichita, KS
05.2013

Skills

  • Insurance Verification,
  • Billing
  • Highly Organized
  • Multi-tasking
  • MS Office
  • Customer Service

Timeline

Front Desk Receptionist

Beacon Behavioral Hospital
05.2019 - Current

Medical Assistant

Best Care Clinic
03.2018 - 04.2019

Cashier Team Lead

AAFES
09.2017 - 04.2019

Front Desk Receptionist

Quality Inn
03.2016 - 09.2017

Cashier

Burger King
04.2011 - 10.2013

Associate of Science - Medical Assisting

Ross College

High School Diploma -

East High School

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Daellen Franklin