Dae'Lon Moutra
San Pedro,CA
Summary
Proficient Customer Service Specialist skilled in enhancing customer satisfaction and driving company success. Experienced in managing high volumes of inbound calls while maintaining strong customer relationships. Expertise in CRM systems, active listening, and multitasking in fast-paced environments. Collaborative team player recognized for effectively resolving escalated support issues.
Overview
6
6
years of professional experience
Work History
Maintenance Custodian
Fresno State University
Fresno, California
10.2025 - Current
- Ensured cleanliness and sanitation in campus buildings and facilities, contributing to a healthy environment.
- Operated cleaning equipment and tools to ensure efficient maintenance.
- Conducted routine inspections to identify maintenance needs and safety concerns.
- Collaborated with staff to develop effective cleaning schedules and procedures.
- Addressed service requests from faculty and staff members promptly, enhancing overall satisfaction with campus facilities.
- Prepared event spaces according to specifications, facilitating smooth operations for campus activities.
- Trained new custodial staff on best practices for cleaning and safety protocols.
Tree Tyer
Tree Lot
Inglewood, USA
12.2024 - 01.2025
- Enhanced customer satisfaction by resolving problems with knowledgeable and friendly service, fostering positive relationships.
- Collaborated with coworkers to resolve product and service issues, improving overall operational efficiency.
- Proposed innovative ideas and solutions that improved team collaboration and effectiveness.
Assistant to the Contractor
Moutra's Construction
Los Angeles, USA
05.2020 - 07.2024
- Prepared and organized materials for various construction projects effectively.
- Coordinated project schedules and timelines with construction teams and subcontractors.
- Supported site managers with daily operations and coordination of team assignments on-site.
- Converted client concepts into detailed plans for design and implementation.
- Worked with coworkers to improve collaboration and project results.
- Working with my hands (hammering nails, mixing cement, etc.)
Education
Philosophy Pre Law
Fresno State University
Fresno, CA08-2029
High School Diploma -
Culver City High School
Culver City, CA06-2025
Skills
- Building upkeep
- Safety procedures
- Customer service
- Project management
- Time management
- Problem solving
- Critical thinking
- Team collaboration
- Works well with others
- Leadership
- Effective communication
- Communication skills
Timeline
Maintenance Custodian
Fresno State University
10.2025 - Current
Tree Tyer
Tree Lot
12.2024 - 01.2025
Assistant to the Contractor
Moutra's Construction
05.2020 - 07.2024
Philosophy Pre Law
Fresno State University
High School Diploma -
Culver City High School