Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAELYNN JOHNSON

Salisbury,MD

Summary

Experienced Crew Trainer with Number years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Crew Trainer

McDonald's
03.2017 - Current
  • Instructs new employees on correct policy and procedures
  • Provides constructive feedback and one-on-one coaching to employees
  • Explains goals and expectations required of new employees
  • Ensures training materials are updated with regulatory, procedural and or policy changes
  • Plans and delegates group and individual work assignments to new employees.

Home Health Aides

Coastal Home Care
03.2022 - 02.2023
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
  • Improved client nutrition by monitoring and preparing specialized diets.

CNA

Tidalhealth
08.2022 - 12.2022
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered high-quality care to Type patients in hospital facility.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Documented patient information and care activities in electronic health record.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.

Customer Service Associate

Walmart
03.2019 - 12.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Addressed inquiries, resolved customer issues and managed customer relations
  • Followed policies and procedures to meet or exceed established performance requirements
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.

Bulk Package Handler

Fed ex
11.2019 - 11.2022
  • Worked quickly to process shipments and meet customer demands
  • Updated daily log with incoming and outgoing packages and notable incidents
  • Verified shipment contents against paperwork to minimize errors.

Education

High School Diploma -

Wicomico Evening High School
Salisbury, MD

Skills

  • Enthusiastic client services professional with strong background in directly interfacing with industry customers Well-versed in products, services and consumer trends Dependable achiever committed to holding highest ethical standards and maintaining customer trust Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions Confident communicator recognized for consistently receiving excellent customer feedback Highly-motivated employee with desire to take on new challenges Strong worth ethic, adaptability and exceptional interpersonal skills Adapt to working effectively unsupervised and quickly mastering new skills
  • Medical Terminology
  • Data Entry
  • Indirect Patient Care
  • HIPAA Compliance
  • Vital signs monitoring
  • Patient bathing
  • Direct Patient Care
  • Emergency procedures understanding
  • Customer Service
  • Patient Relations
  • Performance Management
  • Strategic Planning
  • Workforce Management
  • Team Leadership
  • Electronic Charting

Timeline

CNA

Tidalhealth
08.2022 - 12.2022

Home Health Aides

Coastal Home Care
03.2022 - 02.2023

Bulk Package Handler

Fed ex
11.2019 - 11.2022

Customer Service Associate

Walmart
03.2019 - 12.2022

Crew Trainer

McDonald's
03.2017 - Current

High School Diploma -

Wicomico Evening High School
DAELYNN JOHNSON