Hi, I’m
Daemon Cook
Atwater,CA
Summary
Dynamic customer service professional with a proven track record at VXI Global Solutions LLC, excelling in complaint resolution and technical support. Known for fostering empathetic client relationships and consistently exceeding service standards. Adept at scheduling and report preparation, ensuring a seamless experience for every customer.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
years of professional experience
Work History
VXI Global Solutions LLC
Customer Service Representative
06.2025 - Current
Job overview
- Responded to customer requests for services, and company information.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Healthcare Services Group
Housekeeper
02.2019 - 08.2019
Job overview
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Handled requests for extra linens, toiletries and other supplies.
Education
Merced Community CollegeMerced, CA
No Degree from Computer Science
Skills
- Scheduling
- Complaint resolution
- Account updating
- Reading comprehension
- Report preparation
- Product education
- Technical support
- Call center procedures
- Report creation
- Live chat support
Languages
English
Native or Bilingual
Swedish
Elementary
Timeline
Customer Service Representative
VXI Global Solutions LLC
06.2025 - Current
Housekeeper
Healthcare Services Group
02.2019 - 08.2019
Merced Community College
No Degree from Computer Science