Daemonique Williams
Arlington,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.
Overview
8
8
years of professional experience
Work History
Technical Specialist
Brinks
09.2021 - 01.2023
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Troubleshot problems with software, hardware and networking for users.
Customer Service Representative
Chime Solutions
11.2019 - 03.2020
- Assisted clients with a wide variety of questions, Reviewed clients accounts and answer questions based upon establishes policies and procedures
- Troubleshoot complex issues with little guidance
- Possessed high degree of tack, diplomacy and professionalism when dealing with all types of clients
- Maintained the ability to work under pressure in a call center environment
- Maintained exceptional conversational problems solving skills.
- Cross-trained and backed up other customer service managers.
Claims Representative
LYNX Services
04.2017 - 10.2019
- Used a customer focus needs base review process to educate client about their claim
- Provided prompt accurate and friendly service, Ensured that client felt supported and valued
- Engaged in active listening with callers to confirm and clarify information and manage the call according to training.
- Provided primary customer support to internal and external customers.
Technical Support Representative
Spectrum
01.2015 - 02.2017
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
Computer And Network Certificate -
Asher College
Dallas, TXHigh School Diploma -
South Oak Cliff
Dallas, TX08.2014
Skills
- Customer service Microsoft office Claims Processing
- As400 Sales Experience Communications
- Tech Support
- Configuring Devices
Timeline
Technical Specialist
Brinks
09.2021 - 01.2023
Customer Service Representative
Chime Solutions
11.2019 - 03.2020
Claims Representative
LYNX Services
04.2017 - 10.2019
Technical Support Representative
Spectrum
01.2015 - 02.2017
Computer And Network Certificate -
Asher College
High School Diploma -
South Oak Cliff
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