Summary
Work History
Education
Skills
Additional Information
Recommendation Letters
References
Timeline
Generic

Daena Caldwell

Hampshire,TN

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Work History

Asset Protection Associate

Walmart
  • Controlled reduction of loss inventory by protecting company assets.
  • Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
  • Facilitated smooth merchandise transfers between stores, ensuring accurate inventory counts while minimizing opportunities for product loss during transport.

Administrative Assistant

Lenhart Mason & Associates
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Property Specialist

Natrona County Assessor
  • Streamlined property management processes for improved efficiency and cost savings.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Researched legal aspects of statewide property tax appraisal and assessment issues to clarify application to residential, commercial and [Type] account holders.
  • Developed customized reports for clients to illustrate their property tax savings over time, highlighting the value of our services.

Medical Billing

Lincare
  • Provided medical billing and coding duties.
  • Maintained knowledge of standardized medical billing codes.
  • Contacted insurance companies for patient medical billing operations.
  • Submitted patient statements and medical billing to insurance companies.

Medical Receptionist

Community Health Center
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Bank Teller

Wells Fargo
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Stylist, Assistant Manager & Manager

Supercuts


  • Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
  • Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
  • Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
  • Fostered a positive working environment, resulting in high employee retention rates.
  • Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
  • Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.

Education

High School Diploma -

Antelope Valley High School
Lancaster, California

Cosmetology License -

Page Beauty School
Lancaster, California

Skills

  • Detail Oriented
  • Problem Solving
  • Professionalism
  • Customer Service
  • Collaborating
  • Communication
  • Compassion & Patience
  • Confidentiality
  • Integrity and Trustworthiness

Additional Information

Each role involved communicating with customers and working as a team with co-workers for various services as well as supporting staff with daily tasks. Most positions required leadership in delegating or motivating as well as self-reliance to complete necessary tasks. Positions include experience with: inventory, payroll, hiring, triage, scheduling of clients as well as scheduling employees, clerical duties, data entry and proofing, correspondence, managing accounts, conducting billing and payments while keeping extensive detailed records, insurance verification including navigating Medicare for patients. I am willing to learn new programs and procedures and thrive when given a problem or task that requires new knowledge and skills.

Recommendation Letters

See attached recommendation letter; others available upon request.

References

Available upon request.

Timeline

Asset Protection Associate

Walmart

Administrative Assistant

Lenhart Mason & Associates

Property Specialist

Natrona County Assessor

Medical Billing

Lincare

Medical Receptionist

Community Health Center

Bank Teller

Wells Fargo

Stylist, Assistant Manager & Manager

Supercuts

High School Diploma -

Antelope Valley High School

Cosmetology License -

Page Beauty School

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Daena Caldwell