Daena Lopez-Jimenez
Lewisville ,TX
Summary
Dynamic professional with experience at Arrow Electronics, excelling in warehouse operations and shipping procedures. Recognized for enhancing customer satisfaction through proactive issue resolution and meticulous attention to detail. Bilingual communicator with a strong commitment to teamwork and safety compliance, consistently ensuring timely and accurate order fulfillment.
Overview
24
24
years of professional experience
Work History
Outbound Shipper
Arrow Electronics
07.2022 - 04.2025
- Assisted in preparing necessary documentation such as bills of lading, packing lists, or export declarations for smooth customs clearance procedures.
- Scanned every item in a timely and accurate manner to ensure the customer received their order complete, correct and in the time expected.
- Improved customer satisfaction by addressing concerns promptly, resolving issues, and providing updates on shipment status.
- Reduced errors in shipments by maintaining accurate inventory records and conducting regular checks.
- Cancelled any orders with an invalid ship via, emailed the sales associate regarding the cancellation. Prepared the cancelled order to be put away.
- Unpacked any orders shipped with the wrong ship via. Returned to shipper to ship correctly.
- Trained any new hires
- Helped the outbound lead as needed.
- Helped in other areas as needed to ensure orders where processed and ship out in a timely manner.
Physician Office Representative
Baylor Scott & White Family Medicine
01.2008 - 03.2011
- Streamlined appointment scheduling for optimized office flow, reducing patient wait times. Maintained appointment calendar for five doctors.
- Promoted a positive office environment by addressing patient concerns promptly and professionally.
- Decreased no-show rates through diligent appointment reminders and follow-up calls for rescheduling purposes.
- Verified insurance coverage and eligibility via, phone, fax and online.
- Prepared medical records requests, for 3rd party company.
- Covered check-in and checkout as needed.
Bilingual Front Desk Receptionist
Christian Community Action
10.2001 - 01.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Organized a six social worker calendar. Scheduled appointments, made copies of documentation. Scheduled follow up appointment as needed.
- Answered a five line phone system, managed outgoing and incoming mail.
- Trained volunteers and new hires.
Education
GED -
Glade Central
Belle Glade, FL10-2007
Skills
- Warehouse operations
- Pallet jack proficiency
- Labeling accuracy
- Stress tolerance
- Shipping procedures
- Packing expertise
- Proactive mindset
- Barcode scanning
- Deadline driven
- Teamwork and cooperation
- Self-motivated and independent
- Attention to detail
- Punctual and reliable
- Verbal and written communication
- Safety compliance
- Team collaboration
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Outbound Shipper
Arrow Electronics
07.2022 - 04.2025
Physician Office Representative
Baylor Scott & White Family Medicine
01.2008 - 03.2011
Bilingual Front Desk Receptionist
Christian Community Action
10.2001 - 01.2008
GED -
Glade Central
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