Daena Menendez Lanz
Miami Beach,FL
Summary
Dependable professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Also highly experienced with software (Word Processing Software, Spreadsheet Software, Graphic Software etc)
Overview
7
7
years of professional experience
Work History
Server at LT Steak and Seafood Restaurant
The Betsy Hotel
Miami Beach, FL
03.2024 - Current
- Provided a welcoming and comfortable atmosphere for new and returning guests.
- Communicated with team members about allergies, dietary needs, and requests.
- Performed duties of busing, cleaning/ resetting tables, delivering items to guests, cleaning of food and beverage prep areas, creating better efficiency and providing exceptional service in a fine dining restaurant, ensuring a memorable and enjoyable experience for guests.
Sales Associate
South Florida Trikke And Segway Tours
Miami Beach, FL
05.2022 - 03.2024
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Guided groups of up to 20 people on scheduled tours.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Server/Coffee Barista
Novotel Hotel
Miami, FL
04.2021 - 06.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Maintained regular and consistent attendance and punctuality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Inventory Analyst
Creative Laboratories Inc
Eagan, MN
10.2019 - 02.2021
- Completed physical inventory counts each week.
- Performed data entry and completed proper paperwork.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
Quality Control Inspector
Hormel Foods
Austin, MN
04.2017 - 09.2019
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Recorded inspection and test results on data sheets.
- Updated quality control records and reports.
Education
Associate of Arts - Graphic Design
Rasmussen College
Lake Elmo, MN01.2020
High School Diploma -
Jose Miguel Perez
La Habana, Cuba06.2014
Skills
- Managing Cash Register
- Customer Assistance
- Retail Transactions Processing
- POS Systems
- Excellent Computer Skills and Software
- Ability to create digital reports
- Accuracy and Attention to detail
- Sales Expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Professional Working
Timeline
Server at LT Steak and Seafood Restaurant
The Betsy Hotel
03.2024 - Current
Sales Associate
South Florida Trikke And Segway Tours
05.2022 - 03.2024
Server/Coffee Barista
Novotel Hotel
04.2021 - 06.2022
Inventory Analyst
Creative Laboratories Inc
10.2019 - 02.2021
Quality Control Inspector
Hormel Foods
04.2017 - 09.2019
Associate of Arts - Graphic Design
Rasmussen College
High School Diploma -
Jose Miguel Perez