Daeovion Carter
Angleton,TX
Summary
I am a proven leader in the Food Industry, adept in enhancing customer satisfaction and streamlining operations. Excelled in interdepartmental communication and payment processing, boosting team productivity significantly. Known for exceptional problem-solving and interpersonal skills, consistently exceeding customer service targets. I am also a Customer Service Representative that brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Chili's Restaurant
02.2019 - 07.2022
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Education
Associate of Arts - English
Brazosport College
Lake Jackson, TX02.2025
Skills
Email Etiquette
Payment Processing
Cash Handling
Business Writing
Account Management
Interdepartmental communication
Administrative duties
Telephone Etiquette
Interpersonal communications
Marketing tools
Client Engagement
Research and analysis
Timeline
Customer Service Lead
Chili's Restaurant
02.2019 - 07.2022
Associate of Arts - English
Brazosport College
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