Operations Associate / Account Executive
Integrity Express Logistics
- Oversaw day-to-day freight brokerage operations, including carrier management, client retention, and revenue tracking.
- Made 80+ outbound calls daily to source new business and strengthen carrier partnerships.
- Improved operational efficiency by streamlining shipment tracking and issue resolution workflows.
- Developed relationships with globally recognized clients across the U.S. and Canada, increasing recurring accounts by 20%.
- Met or exceeded weekly sales and revenue KPIs through precise rate negotiations and service quality.
- Managed deal flow pipeline, handled contracts, and collaborated with buyers, attorneys, and title companies.
- Oversaw marketing systems, automations, and communications for consistent brand presence.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Enhanced team productivity by leading weekly strategy meetings focused on operational improvements.
