Daesha Harris
Lufkin,TX
Summary
Dynamic customer service professional with experience at Aetna, a CVS Health, excelling in conflict resolution and fostering customer loyalty. Skilled in active listening and critical thinking, I effectively handled escalated calls, ensuring satisfactory outcomes. Committed to enhancing guest satisfaction, I thrive in collaborative environments, driving team success and delivering exceptional service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Aetna, a CVS Health
07.2023 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Guest Associate
Target
11.2022 - 07.2023
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Collaborated with colleagues to maintain a smooth workflow and uphold high levels of guest service excellence consistently.
- Actively participated in team-building activities creating a cohesive work environment that enhanced collaboration among coworkers.
Education
Angelina College
Lufkin, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Aetna, a CVS Health
07.2023 - 04.2025
Guest Associate
Target
11.2022 - 07.2023
Angelina College
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