Daesha Johnson
Tallahassee,FL
Summary
Experienced customer service representative with over five years of experience in person, over the phone and by email. Administrative, data processor, tech support and customer care. Familiar with customer service CRM software. Possess a positive attitude with the urgency of deadlines. Aiming to use my proven skills to effectively fill an open role within the organization.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Transworld Systems Inc.
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and providing account billing and payments inquiry.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Professional
HGS, LLC.
08.2022 - 04.2023
- Inbound calls from direct calls or transfers from partnered utility companies where customer information is verified and/or corrected within company CRM programs
- Utilize strong active listening skills while asking related probing questions to either offer new or transferred services in regards to TV, internet, phone and security.
Floor Supervisor
Burlington
06.2021 - 12.2021
- Ensure appropriate front end responsibilities were delegated through the team within the front lines
- Provide communication supporting promotions and company updates
- Support and monitor all returns, exchanges, check authorizations, voids and other transactions
- Support within training of associates
- Oversaw all day to day processes from start of business to close
- Completed employee performance reviews.
Customer Service Specialist
AnswerNet
06.2021 - 12.2021
- Ensure excellent customer service was provided to all inbound and outbound calls while utilizing communication and active listening skills
- Clarify information, embark on necessary research in CRM software and provide accurate responses to customer concerns or issues while ensuring complete customer satisfaction.
Customer Service Specialist
Pilot CS
05.2016 - 03.2021
- Ensure fast and friendly customer service was provided throughout the day
- Cash handling, credit and debit transactions and check to cash
- Faxing, copying and scanning documents
- Maintain professionalism throughout shift with a clean and safe environment.
Education
Associates Degree - Business
Southern New Hampshire University
New Hampshire, OH05.2022
GED -
Adult and Community Education
Tallahassee, FL06.2014
Skills
- Microsoft Office Suite
- Excellent Written and Verbal Communication
- 35 wpm Typing
- Creative Thinking
- Well Organized
- Detail Oriented
- Call Management
- Data Collection
- Account updating
- Data Entry
- Self Starter
- Great Patience and Listening skills
Timeline
Customer Service Representative
Transworld Systems Inc.
06.2023 - Current
Sales Professional
HGS, LLC.
08.2022 - 04.2023
Floor Supervisor
Burlington
06.2021 - 12.2021
Customer Service Specialist
AnswerNet
06.2021 - 12.2021
Customer Service Specialist
Pilot CS
05.2016 - 03.2021
Associates Degree - Business
Southern New Hampshire University
GED -
Adult and Community Education