Daesha Peace
Concord
Summary
Dynamic Assistant Manager with a proven track record of elevating customer satisfaction and driving sales growth in diverse workplace environments. Expertise in staff training and development enhances team productivity through strategic planning and effective task delegation. Proficient in financial management, with a demonstrated ability to implement innovative sales strategies that significantly reduce shrinkage. A unique blend of strong leadership capabilities and problem-solving skills drives continuous business improvement and success.
Overview
5
5
years of professional experience
Work History
Front End Manager
DDs
01.2024 - Current
- Supervised daily store operations in a high-traffic, off-price retail environment, managing a team of 10-20 associates including cashiers, stock room staff, and front-end leads.
- Supported the Store Manager in driving sales performance and achieving key operational metrics including sales, payroll, inventory accuracy, and customer satisfaction.
- Led merchandising execution and freight flow processes to ensure timely floor recovery, stockroom organization, and compliance with company visual standards.
- Trained and coached team members on customer service, store policies, safety procedures, and product knowledge, fostering a productive and customer-focused culture.
- Monitored and enforced loss prevention strategies; worked closely with LP teams to reduce shrink through improved compliance, associate awareness, and secured high-risk zones.
- Managed front-end operations, including scheduling, cashier accuracy, and cash handling; maintained a 98% cash office compliance rate during internal audits.
- Handled opening and closing responsibilities, including safe balancing, sales reporting, and alarm procedures.
- Delivered excellent customer service by resolving escalated issues, responding to customer concerns, and ensuring an efficient and friendly shopping experience.
- Assisted with hiring, onboarding, and retention efforts to maintain appropriate staffing levels and reduce turnover.
- Partnered with district leadership during store walkthroughs and audits, often cited for operational excellence and team engagement.
Assistant Store Manager
Forever 21
05.2024 - 01.2025
- Implemented staff training programs to elevate service standards and knowledge.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Enhanced team productivity by streamlining operational processes.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Store Manager
Hanesbrands
08.2023 - 05.2024
- Conducted regular performance evaluations, coached underperforming team members, and promoted top performers into leadership positions.
- Managed daily operations of a high-volume retail store with annual sales exceeding $5M, leading a team of 15+ employees including assistant managers, sales associates, and stock staff.
- Oversaw visual merchandising and inventory placement in accordance with corporate guidelines; led bi-weekly planogram resets and seasonal floor changes.
- Analyzed sales reports and KPIs to inform inventory purchasing, staff scheduling, and promotional campaigns.
Assistant Store Manager
Peets Coffee and Tea
07.2022 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions, when necessary, with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Shift Supervisor
Starbucks
12.2020 - 10.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
High School -
Benicia High School
Benicia, California01.2020
Crime Scene Investigation
Global University
11.2025
Skills
- Staff Training and Development
- Visual Design
- Merchandising
- Operations Management
- Customer Relations
- Employee Performance Evaluations
- Loss Prevention Strategies
- Loss prevention
- Merchandising execution
- Operations management
- Team building
- Training and mentoring
- Seasonal planning
Language
English
Timeline
Assistant Store Manager
Forever 21
05.2024 - 01.2025
Front End Manager
DDs
01.2024 - Current
Assistant Store Manager
Hanesbrands
08.2023 - 05.2024
Assistant Store Manager
Peets Coffee and Tea
07.2022 - 09.2023
Shift Supervisor
Starbucks
12.2020 - 10.2022
Crime Scene Investigation
Global University
High School -
Benicia High School