Daesha Sledge
Summerdale,AL
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Housekeeper
Hilton Garden Inn Hotel
Orange Beach, Alabama
01.2024 - Current
- Observed proper use of chemicals when cleaning various surfaces.
- Organized closets with hangers for guests' clothing items.
- Followed safety procedures when handling hazardous materials.
- Responded to requests from guests regarding housekeeping needs.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Ensured that all health standards were met during cleaning operations.
- Disinfected telephones, light switches and other frequently touched objects.
- Provided information about hotel services upon request from guests.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
2 1/2 - 3 year old teacher
Discovey Island Child Development Center
Orange Beach
10.2021 - 11.2023
- Organized parent conferences throughout the year to discuss student progress.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Supervised students throughout day, both in classroom and outside during breaks.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Provided individualized instruction to meet the needs of all students.
- Maintained a safe and orderly learning environment for all students.
- Developed and implemented lesson plans based on curriculum objectives.
- Encouraged critical thinking skills and problem solving strategies among students.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Assessed student performance through tests, quizzes and other assessments.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Housekeeping Inspector
Hilton Garden Inn Hotel
Orange Beach
04.2016 - 09.2019
- Assisted with the training of new housekeeping employees on job duties, policies, procedures, and safety protocols.
- Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
- Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
- Coordinated closely with engineering staff to resolve any issues found during inspections.
- Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
- Monitored the storage of linen and other materials in accordance with health regulations.
Assistant Housekeeping Manager
Rivera Inn
Foley, AL
06.2013 - 08.2015
- Implemented a system to track guestroom status, including dirty, clean, occupied, unoccupied, out-of-service rooms.
- Resolved customer complaints in a timely manner while maintaining high service quality standards.
- Organized special events or functions at the hotel that require additional cleaning services.
- Created weekly work schedules for housekeeping staff based on occupancy forecasts.
- Conducted regular performance reviews for housekeeping staff members.
- Participated in meetings with other departments to coordinate services between departments.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Reviewed purchase orders for accuracy prior to submitting them for approval.
- Inspected guest rooms and public areas to ensure cleanliness standards were met.
- Recognized outstanding performance among staff members through rewards or recognition programs.
- Provided guidance and direction to team members on proper cleaning techniques and use of chemicals.
- Ensured safety regulations are followed by all employees within the department.
- Supervised daily operations of housekeeping department to ensure compliance with standards.
- Maintained records related to room availability, occupancy rates and revenues generated from services provided by the housekeeping department.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Verified each completed room against standard plans to maintain consistency.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
Customer Service Representative
Hardees Resturamt
Foley, AL
01.2011 - 04.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High school diploma -
Foley High School
Foley, AL05.2013
Skills
- Classroom management
- Teaching
- Experience working with students
- Time management
- Toddler care
- Organizational skills
- Experience with children
- Infant care
- Childcare
- Cash handling
- Customer service
- Restroom detailing
- Guest Relations
- Dusting
- Safe cleaning with chemicals
- Customer Service
- Hardworking
- Customer service-focused
- Hospitality background
- Customer-Oriented
Certification
- First Aid Certification
- CPR Certification
- Hotel Operations
Timeline
Housekeeper
Hilton Garden Inn Hotel
01.2024 - Current
2 1/2 - 3 year old teacher
Discovey Island Child Development Center
10.2021 - 11.2023
Housekeeping Inspector
Hilton Garden Inn Hotel
04.2016 - 09.2019
Assistant Housekeeping Manager
Rivera Inn
06.2013 - 08.2015
Customer Service Representative
Hardees Resturamt
01.2011 - 04.2012
High school diploma -
Foley High School