Daesha Thomas
Dallas,Tx
Summary
To obtain a position where I'm able to utilize my skills and gain more extensive knowledge.
Professional courier with strong organizational and time-management skills. Proven history of ensuring timely deliveries, maintaining accurate records, and providing exceptional customer service. Focused on team collaboration and adaptability to meet changing demands. Reliable and solution-oriented, with commitment to achieving results.
Overview
2025
2025
years of professional experience
Work History
DISPATCHER
Big Star
10.2023 - 02.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Generated reports to track deliveries and maintain proper records and documentation.
City Mail Carrier/ supervisor
Post Office
02 2020 - 11 2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Distributed mail on foot to residences and businesses, delivering to approximately Number customers per shift.
- operation of passenger and goods , drive locomotive engines in coal mines, guide wagons and coaches in marshalling yards and sidings to
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Developed and implemented customer service policies to enhance satisfaction.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
Clerk Processor
AEGIS
09.2015 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Streamlined data entry processes for increased accuracy and productivity.
- Improved document organization by implementing an efficient filing system.
Education
High school diploma -
Summit High school
Dallas, txSkills
- Microsoft Word Patient interviewing Scheduling
- Google Drive Written communication Recordkeeping
- Social perceptiveness Cultural awareness Effective communication
- Skills, Advanced Microsoft
- Office Suite, Quick and
- Quick
- Phone
- Clerical
- Communication
- Skills
- Teamwork
- Persuasion Communication Flexible learner, Teamwork
- Benefits Benefits
- Payroll Administration
- Research Support
- Data Analysis
- Payroll Software Proficiency
- Analytical Skills
- Cash Application
- Billing Dispute Resolution
- High-Volume Transaction Posting
- Payments Posting
- Finance
- Payment Plan Options
- BLS Certified
- Mail-sorting and delivery sequence
- Route Navigation
- Address management system
- Change-of-address orders
- Training and Development
- Monitoring
- Data monitoring
- Safe driving
Languages
English
Elementary
Personal Information
Name & contact
Timeline
DISPATCHER
Big Star
10.2023 - 02.2025
Clerk Processor
AEGIS
09.2015 - 12.2020
High school diploma -
Summit High school
City Mail Carrier/ supervisor
Post Office
02 2020 - 11 2022
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