DAESHA THOMAS

• Assisted dispatchers in answering phone calls, emails, and other inquiries.
• Performed administrative duties such as photocopying, faxing documents, and ordering supplies.
• Tracked shipments using GPS technology in order to provide real-time status updates.
• Received and distributed mail, letters, and packages.
• Maintained records of vehicle maintenance schedules and fuel usage.
• Monitored the office services mailbox for business support needs and requests.
• Created daily logs of dispatched vehicles and personnel.
• Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

• Identified and resolved process issues to drive optimal workflow and business growth.
• Prioritized initiatives to increase success rates of strategic projects.
• Maintained excellent professional relationships with colleagues, fostering a positive work environment conducive to collaboration and problemsolving
• includes tracking hours worked and attendance, calculating wages, withholding taxes and benefits, and delivering payments. Automated payroll systems save time, reduce errors, and are easier to customize

Paying different types of workers on different schedules (i.e. paying hourly employees weekly and salaried employees semimonthly) complicates payroll. Find a pay period that

• Scheduled hours may vary based on business needs and subject to working overtime
• Paper timesheets often lead to mistakes. Time tracking software uses biometric identification to prevent fraud and automatically calculates the hours worked.
• High energy, aptitude for learning, great dependability

• Developed strategies for improving efficiency within the dispatch department.
• Addressed questions, problems, or requests for service or equipment.
• Received or prepared work orders.
• Scheduled or dispatched workers, equipment, or service vehicles to locations using radios or telephones.
• Created daily reports detailing response times, call volumes, and other pertinent information.
• Assigned drivers to appropriate routes based on customer needs.
• Managed a large volume of phone calls while ensuring accuracy in data entry.
• Implemented innovative methods for streamlining the customer service process.
• Answered customer inquiries and provided accurate information regarding products and services.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Answered customer inquiries via phone, email, and chat.
• Maintained a high level of professionalism when dealing with difficult customers.
• I remained calm and professional in stressful circumstances, and effectively diffused tense situations.
• Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.