Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Daesha Pearson

San Antonio,TX

Summary

Driven by a strong sense of duty at the Airforce, I honed my tactical proficiency and leadership, supervising teams to achieve mission success. My quick decision-making and ability to work under pressure led to streamlined operations and enhanced team efficiency. With a commitment to continuous improvement, I bring both critical thinking and a positive attitude to every challenge. Dynamic and results-oriented professional with extensive experience in customer service, administrative support, and operational efficiency. Over six years of military service as a U.S. Air Force Personnelist, combined with prior roles in retail and hospitality. Skilled in using Microsoft Office Suite and ensuring smooth operations, excellent customer experiences, and organizational success.

Overview

12
12
years of professional experience

Work History

Active Duty

Airforce
01.2018 - Current
  • Contributed to successful military exercises through effective coordination and task delegation among team members.
  • Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
  • Secured and protected military property, assets, and personnel.
  • Enhanced unit readiness by conducting thorough training sessions and evaluations.
  • Facilitated cross-training allowing unit members to acquire new skills relevant to their respective duties.
  • Conducted regular evaluations of soldiers'' performance, identifying areas for improvement and offering constructive feedback to help them reach their potential.
  • Collaborated with various departments to streamline processes and improve inter-departmental cooperation.
  • Ensured soldiers'' welfare with consistent communication, addressing concerns, and providing guidance when needed.
  • Optimized resource allocation for missions by conducting extensive planning, preparation, and risk assessments.
  • Managed logistics operations to guarantee timely shipment of supplies and equipment for mission success.
  • Improved overall team efficiency through regular maintenance and organization of equipment and resources.
  • Conducted comprehensive intelligence analysis to support decision-making processes during critical situations.
  • Provided crucial support during humanitarian missions through swift response and efficient resource distribution efforts.
  • Assisted in the development of operational plans that led to successful mission completion under challenging circumstances.
  • Implemented strict security measures, ensuring the protection of sensitive information and assets at all times.
  • Promoted a culture of safety within the unit, resulting in reduced accident rates during high-risk activities.
  • Assisted superiors in devising strategic plans that resulted in streamlined communication channels between units during joint operation exercises.
  • Provided professional reconnaissance and security support during varied operations.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Relayed crucial information and coordinated operations using radio communications equipment.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Operated and maintained armored vehicles.
  • Responded calmly and professionally to chemical, biological and nuclear threats.
  • Coordinated patrol operations to maintain safe urban and rural environments.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Upheld Branch dress and appearance regulations for professional appearance.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Gave individual evaluations based on fitness and combat readiness.
  • Maintained required level of proficiency in use of firearms.
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.
  • Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Enhanced employee satisfaction by implementing comprehensive onboarding programs and orientation sessions.
  • Shared responsibility with supervisor for updates, troubleshooting and maintenance of HRIS software system.
  • Collaborated with management teams on succession planning initiatives, identifying key talent for future leadership positions within the organization.
  • Assisted in the development of employee engagement initiatives, fostering a workplace culture that promoted collaboration and teamwork.
  • Updated affirmative action plan to comply with federal guidelines.
  • Supported diversity initiatives within the workplace through inclusive hiring practices and tailored training programs addressing unconscious biases.
  • Reduced employee turnover by devising effective retention strategies, including career development plans and recognition programs.

Cashier/ Front End Manager

Walmart
02.2017 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.

Receptionist

Laquita Inn
03.2016 - 01.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Strengthened vendor relationships through regular communication and timely coordination of services.

Cashier Team Lead

Oncue Express
03.2016 - 11.2016

Inventory/accounting

7-eleven
01.2013 - 12.2015
  • Streamlined inventory accounting processes by implementing new software solutions and improving data accuracy.
  • Managed inventory control processes to prevent product shortages or backorders during peak seasons.
  • Analyzed sales trends and made recommendations for optimizing inventory levels based on historical patterns and anticipated future demand increases or decreases.
  • Supervised inventory management efforts, optimizing stock levels to minimize waste without impacting production capabilities.
  • Streamlined inventory management processes by organizing supply storage areas and tracking usage patterns for efficient reordering.
  • Optimized inventory management by tracking supplies usage, ensuring adequate stock levels for essential items during invasive cardiology procedures.
  • Mentored junior team members on best practices in finance and accounting operations, contributing to a more cohesive team environment.
  • Maintained relationships with restaurant vendors to implement cost controls and facilitate effective inventory management.
  • Managed inventory of hardware assets, ensuring accurate record-keeping and proper disposal of obsolete equipment.
  • Conducted regular inventory checks on supplies, ensuring availability for guest use without excess waste or cost overruns.
  • Collaborated with vendors to ensure timely delivery of supplies, maintaining consistent inventory levels for seamless event execution.
  • Utilized strong organizational skills to maintain accurate inventory of camp supplies, ensuring timely reordering when needed.
  • Conducted root cause analysis of inventory issues, identifying areas for process improvement and implementing corrective actions accordingly.
  • Optimized resource allocation through careful monitoring of license inventory levels and user demand patterns.
  • Contributed to an efficient workflow by effectively managing the inventory of surgical supplies and equipment.
  • Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
  • Assisted management with supply chain coordination tasks such as ordering inventory replenishments when necessary.
  • Managed inventory levels for optimal product availability, resulting in satisfied customers and improved sales.
  • Assisted with parts ordering process to ensure availability for upcoming repair jobs while minimizing excess inventory costs.
  • Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
  • Streamlined inventory management processes for more effective ordering and reduced waste.
  • Managed inventory of supplies and equipment, ensuring timely repairs or replacements as needed.
  • Reduced fuel-related expenses with effective inventory control and monitoring systems.
  • Ensured operational readiness by maintaining accurate inventory records of equipment and supplies needed for various assignments.

Education

Bachelor Science Behavioral Health - Behavioral Sciences

American Military University
Phoenix, AZ

Associates Of Arts And Science,deaf Studies - American Sign Language

Solano Community College
Fairfield, CA
05.2021

Carl Albert High School
Oklahoma City, OK
05.2014

Skills

  • Quick decision making
  • Combat readiness
  • Tactical proficiency
  • Vehicle operation
  • Field sanitation
  • Physical fitness
  • Teamwork and loyalty
  • Strategic thinking
  • Cultural awareness
  • Squad leadership
  • Positive attitude
  • Critical thinking
  • Team supervision
  • Documentation and reporting
  • Language skills
  • Training coordination
  • Briefing leadership
  • Works Well Under Pressure
  • Analytical thinking
  • Team collaboration
  • Self aid buddy care (SABC)

Accomplishments

GAINING Military CCAF

Languages

Sign language
Full Professional

Timeline

Active Duty

Airforce
01.2018 - Current

Cashier/ Front End Manager

Walmart
02.2017 - 07.2020

Receptionist

Laquita Inn
03.2016 - 01.2018

Cashier Team Lead

Oncue Express
03.2016 - 11.2016

Inventory/accounting

7-eleven
01.2013 - 12.2015

Bachelor Science Behavioral Health - Behavioral Sciences

American Military University

Associates Of Arts And Science,deaf Studies - American Sign Language

Solano Community College

Carl Albert High School

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Daesha Pearson