Daeshia Smith
Florence,AL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Operating Partner
Sonics Drive In
01.2022 - Current
- Recruited and hired qualified candidates to fill team.
- Managed effective customer service and quality assurance programs to protect business reputation and retention.
- Determined appropriate financial goals and administered budgets to control expenses.
- Set and implemented promotional strategies to drive business growth.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Prepared and presented reports on status of projects and initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
General Manager
Captain Ds Seafood Restaurants
01.2018 - 12.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Education
BBA - Business Administration And Management
University of North Alabama
Florence, AL07.2022
Skills
- Efficiency Optimization
- Compliance Understanding
- Promotional Understanding
- Revenue Growth
- Team Leadership
- Performance Improvement
- Quality Assurance
- Customer Relationship Management
- Customer Service
- Cost Control
- Schedule Management
- Administrative Management
- Company Processes and Procedures
- Employee Development
Timeline
Operating Partner
Sonics Drive In
01.2022 - Current
General Manager
Captain Ds Seafood Restaurants
01.2018 - 12.2021
BBA - Business Administration And Management
University of North Alabama