Dae' Shondra Penn
North Little Rock,AR
Summary
I am seeking an opportunity with an organization in need of a dedicated worker with over 8 years of relevant experience in professional and proactive customer service and 5 years in sales. Specialized in automated logistical operations within military settings. Provided supply chain management, inventory control, and procurement tasks using advanced logistics software. Known for strong leadership skills, analytical thinking, and ability to resolve complex logistical challenges. Contributed significantly in ensuring seamless supply chain functions while maintaining compliance with regulatory standards. Resourceful professional in workforce supervision recognized for high productivity and efficient task completion. Possess strong capabilities in team leadership, operational workflow optimization, and conflict resolution. Excel in communication, problem-solving, and adaptability to ensure smooth operations and team cohesion. Committed to elevating workplace standards through proactive management and employee engagement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
92A Automated Logistical Specialist
United States Army Reserve
, US
10.2012 - 10.2024
- Processed requests for repairs, replacements, and maintenance services.
- Conducted periodic inspections of storage areas to identify any shortages or damaged items.
- Performed daily inventory of equipment and supplies, ensuring accuracy.
- Maintained records of all incoming and outgoing shipments to ensure accurate tracking.
Sales Consultant
Crain Automotive
Little Rock, US
02.2018 - 08.2019
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Conducted market research to identify new business opportunities.
- Resolved customer complaints and inquiries in a timely manner.
- Performed cold calls to prospective customers to introduce company offerings.
- Created customized presentations for potential customers based on their requirements.
- Maintained accurate records of all sales activities in the CRM system.
- Monitored competitor activity and pricing strategies to adjust accordingly.
Customer Service Representative
Teletech
, US
07.2016 - 02.2018
- Verify HIPAA.
- Assist customer with claims and benefits
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales Associate
Victoria's Secret/ PINK
, US
10.2013 - 04.2016
- Meet and greet customers upon entrance to ensure they are assisted and at ease while shopping inventory.
- Specialized in credit card sign-ups and sales add-ons during check out sessions.
- Customer service via phone and in person. Went above and beyond to assist with online order discrepancies while in store.
- Online shipping and order handling.
- In addition to full time at Victoria's Secret Corporation, I was also hand picked to work full-time at the sister store brand 'PINK' as an associate due to excellent customer service and increase in brand sales and exquisite customer service.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
Education
High School Diploma -
North Little Rock High School West Campus
North Little Rock, AR05-2012
Skills
- Sales
- Customer Service
- Marketing
- Microsoft Office
- Word
- Warehouse Operations
- Stock control
- Logistics Planning
- Safety Procedures
- Hazardous Materials Handling
- Shipping and receiving
- Supply Chain Coordination
- Performance Assessment
- Inspection Results Reports
- Freight Examination
- Materials Estimation
- Work Order Explanation
- Staff Training
- Multitasking
- Loading and unloading
- Multitasking Abilities
- Order picking and processing
Military Service
United States Army, Specialist
Personal Information
Authorized To Work: Yes
Certification
- CLS (Combat Lifesaver)
Timeline
Sales Consultant
Crain Automotive
02.2018 - 08.2019
Customer Service Representative
Teletech
07.2016 - 02.2018
Sales Associate
Victoria's Secret/ PINK
10.2013 - 04.2016
92A Automated Logistical Specialist
United States Army Reserve
10.2012 - 10.2024
High School Diploma -
North Little Rock High School West Campus
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