Daeve Shah
Frisco
Summary
Driven Computer Science junior at the University of Texas at Dallas with a proven track record of building real-world tech solutions in AI, automation, and cloud computing. Experienced in backend development, API integration, and machine learning, with certifications in Azure, SAFe, and Kanban. Known for thriving in collaborative, high-pressure environments, from delivering AI chatbots and automation robots at Albertsons to creating QUILA’s student success platform using real data and AI. Demonstrated leadership by guiding a 20+ person team to design and release a full video game in Unreal Engine, combining technical execution with team management. Equally effective in professional internships, hackathons, and customer-facing roles, bringing together technical expertise, teamwork, and creativity to deliver impactful results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm Insurance
Frisco
08.2025 - Current
- Guided clients in understanding and securing suitable insurance policies.
- Conducted outbound and inbound calls, providing quotes and answering inquiries.
- Assured accurate verification of customer information and updated records.
- Collaborated with team members to enhance client experience and achieve service goals.
- Cultivated strong communication and problem-solving skills alongside client relationship management expertise.
Software Engineering Intern
Quila Team
Frisco
07.2025 - Current
- Coded backend services in Python and implemented REST APIs to handle real student data securely.
- Helped design an AI system that analyzed academic records and generated personalized acceptance-style letters, turning student performance data into motivational outcomes.
- Collaborated with a small team to manage database integration, API calls, and system reliability.
- Gained hands-on experience with AI models, backend development, and real-world data handling in an education-focused platform.
Parking Attendant
Parking Company of America
Frisco
05.2025 - Current
- Assisted customers with parking services, payments, and inquiries, ensuring smooth daily operations.
- Monitored parking systems and verified vehicle/permit information for accuracy.
- Handled cash and digital transactions with attention to detail and reliability.
- Provided directions and customer support, demonstrating strong communication and problem-solving skills.
- Collaborated with team members to coordinate scheduling and maintain facility safety.
Podcast Host; Remote
Bigbodylife
03.2020 - Current
- Engaged influential guests to gather diverse perspectives on various topics.
- Negotiated advertisement deals, effectively monetizing content.
- Expanded podcast reach through distribution on major platforms like Spotify and Apple Podcasts.
- Demonstrated strong storytelling and interviewing skills to foster engaging discussions.
Internship
Albertsons Companies
06.2024 - 08.2024
- Designed and developed chatbot using advanced machine learning model to automate customer interactions for pharmacy team using sentiment analysis.
- Built and trained chatbot to accurately detect user intent with natural language processing techniques.
- Integrated APIs for verifying customer details and ensuring efficient data retrieval.
- Collaborated with stakeholders to identify and implement features that enhanced operational efficiency.
- Conducted rigorous testing and debugging to ensure chatbot accuracy and reliability in processing queries.
- Documented development process and created training resources for pharmacy team’s optimal chatbot utilization.
Cashier and Customer Service Coordinator
Wulf Burger
08.2022 - 12.2023
- Achieved high customer satisfaction by assisting customers with orders and requests.
- Collaborated with team to complete macro and micro tasks efficiently.
- Supported colleagues with limited English proficiency to enhance communication.
Internship
Albertsons Companies
07.2023 - 08.2023
- Achieved successful production rollout of AI robot for Intelligent Automation team.
- Established reputation as a leader within Fortune 100 Company.
- Presented detailed insights on AI robots to corporate leadership, including Directors and VPs.
- Collaborated with offshore Manila team to enhance AI robot functionality and facilitate effective handoff.
- Received written LinkedIn recommendation from Director for diligence and rapid learning.
- Developed Python code to support AI robot functionalities.
Video Game Designer
Fire of Redemption
03.2020 - 03.2021
- Developed video game using Unreal Engine from inception to successful production release with C++.
- Guided over 20 students in collaboration on freelance game project as Product Owner/Scrum Master.
- Coordinated project activities to ensure timely completion and effective teamwork.
- Utilized Git for version control and code deployment to production.
Education
Bachelor of Computer Science - Computer Science
University of Texas At Dallas
Richardson, TX05.2027
Skills
- Cloud services expertise
- API design and integration
- Machine learning applications
- Natural language processing tools
- Process automation techniques
- Intelligent design principles
- Agile project management
- Scrum and SAFe practices
- Kanban workflow optimization
- Git version control systems
- Unreal Engine game development
- Data integrity validation
- Quality assurance testing
Certification
- Microsoft Certified Azure Fundamentals (AZ-900), 01/01/23
- Azure AI Fundamentals (AI-900)
- Certified Team Kanban Practitioner (TKP), 01/01/20
- SAFe Certified Scrum Master (5.0), 01/01/20
- SAFe Certified Product Owner (5.0), 01/01/20
References
References available upon request.
Timeline
Customer Service Representative
State Farm Insurance
08.2025 - Current
Software Engineering Intern
Quila Team
07.2025 - Current
Parking Attendant
Parking Company of America
05.2025 - Current
Internship
Albertsons Companies
06.2024 - 08.2024
Internship
Albertsons Companies
07.2023 - 08.2023
Cashier and Customer Service Coordinator
Wulf Burger
08.2022 - 12.2023
Podcast Host; Remote
Bigbodylife
03.2020 - Current
Video Game Designer
Fire of Redemption
03.2020 - 03.2021
Bachelor of Computer Science - Computer Science
University of Texas At Dallas
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