Daevion Chatman
IT Administrator
Dayton,OH
Summary
Methodical IT Administrator with 10 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent Incident Management operations.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
System Administrator
Dayton VA Medical Center
Dayton, OH
08.2023 - Current
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Completed reports detailing network and systems performance and downtime issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Provisioned new software and hardware for use, following established security policies.
- Performed and adhered to change management requirements.
Administrator III
Wipro
Tipp City/Columbus , Ohio
08.2022 - 08.2023
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Maintained personnel records and updated internal databases to support document management.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Collected, validated, and distributed information to employees.
- Refurbished 100's of PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Implemented internal quality standards to secure electronic records integrity.
- Executed technology implementation projects with minimal downtimes and business disruptions.
Lead
Northop Grumman
Dayton, OH
02.2021 - 08.2022
- Patched software and installed new versions to eliminate security problems and protect data
- Helped streamline repair processes and update procedures for support action consistency
- Installed, configured and maintained computer systems and network connections
- Configured 100's of hardware, devices, and software to set up work stations for employees
- Configured and tested new software and hardware
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Created user accounts and assigned permissions
- Installed and configured operating systems and applications
- Monitored system performance to identify potential issues
- Responded to customer inquiries and provided technical assistance over phone and in person
- Tested new software and hardware prior to deployment
Support
TruGreen
Dayton, OH
01.2020 - 01.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Researched portals issues related to non-payment within e-billing vendor portals.
- Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
- Monitored customer accounts to identify and rectify billing issues.
Support Specialist
Assurant
Dayton, OH
06.2019 - 01.2020
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Consumer Support Technician
SUPPORT.com
Remote, Remote
07.2017 - 01.2019
- Responded to support requests from end-users and patiently walked 100's individuals through basic troubleshooting tasks
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Explained technical information in clear terms to promote better understanding for non-technical users
- Walked individuals through basic troubleshooting tasks
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
- Updated documentation and produced reports
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Identified potential sales and cross-selling opportunities and informed supervisor
Desktop Support
ATOS SE
Sharonville , OH
06.2015 - 10.2016
- Responded to 100's of support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Performed root cause analysis of reported issues to enact corrections
- Updated and maintained current customer support database
- Met with team personnel to share details of discovered issues and recurrent custom complaints
Help Desk Support
PCS
Wilmington, OH
07.2016 - 08.2016
- Patched software and installed new versions to eliminate security problems and protect data
- Configured 100's of hardware, devices, and software to set up work stations for school employees
- Logged activities in tracking system to maintain accurate, timely records
- Configured and tested new software and hardware
Contractor
Staffmark
Dayton, OH
08.2011 - 03.2015
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Complied with company and OSHA safety rules and regulations.
- Maintained equipment performance by lubricating and cleaning components.
- Operated machining equipment safely with team of operators.
- Kept detailed production records and identified hold-ups.
Intern Desktop Support Technician
Dayton Job Corps
Pike, Dayton, OH
06.2010 - 11.2011
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Purchased, setup and installed new computers.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
Education
Certified Computer Repair Technician - Information Technology
Dayton Job Corps
Dayton, OH 06.2010 - 08.2011
Skills
Strong Collaborative Skillsundefined
Timeline
System Administrator
Dayton VA Medical Center
08.2023 - Current
Administrator III
Wipro
08.2022 - 08.2023
Lead
Northop Grumman
02.2021 - 08.2022
Support
TruGreen
01.2020 - 01.2021
Support Specialist
Assurant
06.2019 - 01.2020
Consumer Support Technician
SUPPORT.com
07.2017 - 01.2019
Help Desk Support
PCS
07.2016 - 08.2016
Desktop Support
ATOS SE
06.2015 - 10.2016
Contractor
Staffmark
08.2011 - 03.2015
Intern Desktop Support Technician
Dayton Job Corps
06.2010 - 11.2011
Certified Computer Repair Technician - Information Technology
Dayton Job Corps
06.2010 - 08.2011
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