Strong work ethic, organizational and analytical skills. Excellent interpersonal skills, office and phone etiquette. Able to multitask in a fast-paced environment. Able to follow directions and make decisions with no supervision.
Overview
19
19
years of professional experience
Work History
Building Attendant II
Rensselaer County
Troy, NY
12.2022 - Current
Make rounds of premises at regular intervals
Check all windows, doors, entrances to building to make certain that they are all closed
Prevent admittance to the premises of unauthorized persons
Investigate unusual conditions or disturbances
Prevent damage to property
Check conditions of fire hazards
Provide assistance to public in locating county offices
Check on air condition and heating systems
Monitor Security cameras.
Security Guard
Wisdom Protective Services
Albany, NY
01.2022 - 12.2022
Completed rounds inside and outside the Building
Handled Access control; ensuring ID cards are used and guests signed in
Reported any incidents/damages
Maintained general security of the facility.
floating Security Officer
SSC Security
Chappaqua, NY
10.2020 - 01.2022
Provided site coverage as needed to fill shift
Conducted post inspections to ensure adherence to prescribed performance and appearance standards
Communicated with Management any pertinent information relative to ensuring proper service to clients, issues in operations, and non-routine incidents
Observed for any conditions that may create security concerns or safety hazards
Responded to emergency situations and/or alarms and contact appropriate emergency services based upon situation
Other duties as assigned
Performed security patrols of designated areas by foot or vehicle
Observe for any conditions that may create security concerns or safety hazards
Monitored for the presence of unauthorized person Maintain access control of premises and monitors entrances and exits
Investigated and prepare reports on accidents, incidents, and suspicious activities.
Transcontinental credit & Collections/ Attorney Office of Mark Nichter
White Plains
NY
10.2016 - 04.2020
Legal Assistant
Sent out letters to debtors in regards to outstanding debt
Verified employment
Investigated records for assets, including real estate and prior judgements
Made over 200 outbound daily calls determined by management
Negotiated the best possible payment arrangements for debtors.
Cavalry Portfolio Services
Valhalla
NY
11.2010 - 02.2016
Frontend Resolution Assistant Manager
Authorized debt collection procedures and provided customers with repayment solutions on charged-off accounts
Preformed regular internal audits to ensure compliance with industry regulations
Welcomed new hires and assisted with training new resolution specialist
Followed company policies and FDCPA state laws
Settled delinquent accounts and credit issues; monitored collections team activities
Negotiated payment plans to settle delinquency accounts
Tracked employees production activities and prepared related reports
Made over 200 outbound calls and answered 20 or more inbound calls daily.
Chase Receivables
Hawthorne
NY
11.2011 - 04.2014
Collection Team Lead
Assisted customers with overdue medical bills and accounts via phone
Specialized in all debts relating to healthcare, including hospitalizations, surgeries and routine checkups
Provided payment assistance and created tailored payment plans unique to a person's financial situation
Maintained firm confidentiality that adheres to all HIPAA guidelines/regulations
Assisted with training new hires; assisted management when employees needed guidance
Made over 200 outbound calls and answered 20 or more inbound daily.
US Security Associates
White Plains
NY
07.2005 - 01.2012
Security Guard
Detected and responded to illegal and questionable activities
Guarded against theft, vandalism, fire, illegal entry or use of equipment and facilities
Observed assigned facilities, equipment, materials, and supplies
Reported any questionable activities to management.
Broadview Network
Rye Brook
NY
02.2008 - 06.2009
Subject Matter Expert
Identified and resolved customer inquiries; managed escalated unresolved inquires
Processed and omitted changes to customer accounts
Provided exceptional customer service over the phone; followed up on customer inquires.
Education
Bachelor of Business Administration: General Business -
Berkeley College
09.2007
Skills
Windows 2003, XP, Vista and Windows 7
Lexis and West Law; Raiser's Edge
Microsoft Word, Excel, PowerPoint, Access and Outlook
Timeline
Building Attendant II
Rensselaer County
12.2022 - Current
Security Guard
Wisdom Protective Services
01.2022 - 12.2022
floating Security Officer
SSC Security
10.2020 - 01.2022
Transcontinental credit & Collections/ Attorney Office of Mark Nichter
White Plains
10.2016 - 04.2020
Chase Receivables
Hawthorne
11.2011 - 04.2014
Cavalry Portfolio Services
Valhalla
11.2010 - 02.2016
Broadview Network
Rye Brook
02.2008 - 06.2009
US Security Associates
White Plains
07.2005 - 01.2012
Bachelor of Business Administration: General Business -