Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daevon Bethea

Troy,NY

Summary

Strong work ethic, organizational and analytical skills. Excellent interpersonal skills, office and phone etiquette. Able to multitask in a fast-paced environment. Able to follow directions and make decisions with no supervision.

Overview

19
19
years of professional experience

Work History

Building Attendant II

Rensselaer County
Troy, NY
12.2022 - Current
  • Make rounds of premises at regular intervals
  • Check all windows, doors, entrances to building to make certain that they are all closed
  • Prevent admittance to the premises of unauthorized persons
  • Investigate unusual conditions or disturbances
  • Prevent damage to property
  • Check conditions of fire hazards
  • Provide assistance to public in locating county offices
  • Check on air condition and heating systems
  • Monitor Security cameras.

Security Guard

Wisdom Protective Services
Albany, NY
01.2022 - 12.2022
  • Completed rounds inside and outside the Building
  • Handled Access control; ensuring ID cards are used and guests signed in
  • Reported any incidents/damages
  • Maintained general security of the facility.

floating Security Officer

SSC Security
Chappaqua, NY
10.2020 - 01.2022
  • Provided site coverage as needed to fill shift
  • Conducted post inspections to ensure adherence to prescribed performance and appearance standards
  • Communicated with Management any pertinent information relative to ensuring proper service to clients, issues in operations, and non-routine incidents
  • Observed for any conditions that may create security concerns or safety hazards
  • Responded to emergency situations and/or alarms and contact appropriate emergency services based upon situation
  • Other duties as assigned
  • Performed security patrols of designated areas by foot or vehicle
  • Observe for any conditions that may create security concerns or safety hazards
  • Monitored for the presence of unauthorized person Maintain access control of premises and monitors entrances and exits
  • Investigated and prepare reports on accidents, incidents, and suspicious activities.

Transcontinental credit & Collections/ Attorney Office of Mark Nichter

White Plains
NY
10.2016 - 04.2020
  • Legal Assistant
  • Sent out letters to debtors in regards to outstanding debt
  • Verified employment
  • Investigated records for assets, including real estate and prior judgements
  • Made over 200 outbound daily calls determined by management
  • Negotiated the best possible payment arrangements for debtors.

Cavalry Portfolio Services

Valhalla
NY
11.2010 - 02.2016
  • Frontend Resolution Assistant Manager
  • Authorized debt collection procedures and provided customers with repayment solutions on charged-off accounts
  • Preformed regular internal audits to ensure compliance with industry regulations
  • Welcomed new hires and assisted with training new resolution specialist
  • Followed company policies and FDCPA state laws
  • Settled delinquent accounts and credit issues; monitored collections team activities
  • Negotiated payment plans to settle delinquency accounts
  • Tracked employees production activities and prepared related reports
  • Made over 200 outbound calls and answered 20 or more inbound calls daily.

Chase Receivables

Hawthorne
NY
11.2011 - 04.2014
  • Collection Team Lead
  • Assisted customers with overdue medical bills and accounts via phone
  • Specialized in all debts relating to healthcare, including hospitalizations, surgeries and routine checkups
  • Provided payment assistance and created tailored payment plans unique to a person's financial situation
  • Maintained firm confidentiality that adheres to all HIPAA guidelines/regulations
  • Assisted with training new hires; assisted management when employees needed guidance
  • Made over 200 outbound calls and answered 20 or more inbound daily.

US Security Associates

White Plains
NY
07.2005 - 01.2012
  • Security Guard
  • Detected and responded to illegal and questionable activities
  • Guarded against theft, vandalism, fire, illegal entry or use of equipment and facilities
  • Observed assigned facilities, equipment, materials, and supplies
  • Reported any questionable activities to management.

Broadview Network

Rye Brook
NY
02.2008 - 06.2009
  • Subject Matter Expert
  • Identified and resolved customer inquiries; managed escalated unresolved inquires
  • Processed and omitted changes to customer accounts
  • Provided exceptional customer service over the phone; followed up on customer inquires.

Education

Bachelor of Business Administration: General Business -

Berkeley College
09.2007

Skills

  • Windows 2003, XP, Vista and Windows 7
  • Lexis and West Law; Raiser's Edge
  • Microsoft Word, Excel, PowerPoint, Access and Outlook

Timeline

Building Attendant II

Rensselaer County
12.2022 - Current

Security Guard

Wisdom Protective Services
01.2022 - 12.2022

floating Security Officer

SSC Security
10.2020 - 01.2022

Transcontinental credit & Collections/ Attorney Office of Mark Nichter

White Plains
10.2016 - 04.2020

Chase Receivables

Hawthorne
11.2011 - 04.2014

Cavalry Portfolio Services

Valhalla
11.2010 - 02.2016

Broadview Network

Rye Brook
02.2008 - 06.2009

US Security Associates

White Plains
07.2005 - 01.2012

Bachelor of Business Administration: General Business -

Berkeley College
Daevon Bethea