Daevon Bethea
Troy,NY
Summary
Strong work ethic, organizational and analytical skills. Excellent interpersonal skills, office and phone etiquette. Able to multitask in a fast-paced environment. Able to follow directions and make decisions with no supervision.
Overview
19
19
years of professional experience
Work History
Building Attendant II
Rensselaer County
Troy, NY
12.2022 - Current
- Make rounds of premises at regular intervals
- Check all windows, doors, entrances to building to make certain that they are all closed
- Prevent admittance to the premises of unauthorized persons
- Investigate unusual conditions or disturbances
- Prevent damage to property
- Check conditions of fire hazards
- Provide assistance to public in locating county offices
- Check on air condition and heating systems
- Monitor Security cameras.
Security Guard
Wisdom Protective Services
Albany, NY
01.2022 - 12.2022
- Completed rounds inside and outside the Building
- Handled Access control; ensuring ID cards are used and guests signed in
- Reported any incidents/damages
- Maintained general security of the facility.
floating Security Officer
SSC Security
Chappaqua, NY
10.2020 - 01.2022
- Provided site coverage as needed to fill shift
- Conducted post inspections to ensure adherence to prescribed performance and appearance standards
- Communicated with Management any pertinent information relative to ensuring proper service to clients, issues in operations, and non-routine incidents
- Observed for any conditions that may create security concerns or safety hazards
- Responded to emergency situations and/or alarms and contact appropriate emergency services based upon situation
- Other duties as assigned
- Performed security patrols of designated areas by foot or vehicle
- Observe for any conditions that may create security concerns or safety hazards
- Monitored for the presence of unauthorized person Maintain access control of premises and monitors entrances and exits
- Investigated and prepare reports on accidents, incidents, and suspicious activities.
Transcontinental credit & Collections/ Attorney Office of Mark Nichter
White Plains
NY
10.2016 - 04.2020
- Legal Assistant
- Sent out letters to debtors in regards to outstanding debt
- Verified employment
- Investigated records for assets, including real estate and prior judgements
- Made over 200 outbound daily calls determined by management
- Negotiated the best possible payment arrangements for debtors.
Cavalry Portfolio Services
Valhalla
NY
11.2010 - 02.2016
- Frontend Resolution Assistant Manager
- Authorized debt collection procedures and provided customers with repayment solutions on charged-off accounts
- Preformed regular internal audits to ensure compliance with industry regulations
- Welcomed new hires and assisted with training new resolution specialist
- Followed company policies and FDCPA state laws
- Settled delinquent accounts and credit issues; monitored collections team activities
- Negotiated payment plans to settle delinquency accounts
- Tracked employees production activities and prepared related reports
- Made over 200 outbound calls and answered 20 or more inbound calls daily.
Chase Receivables
Hawthorne
NY
11.2011 - 04.2014
- Collection Team Lead
- Assisted customers with overdue medical bills and accounts via phone
- Specialized in all debts relating to healthcare, including hospitalizations, surgeries and routine checkups
- Provided payment assistance and created tailored payment plans unique to a person's financial situation
- Maintained firm confidentiality that adheres to all HIPAA guidelines/regulations
- Assisted with training new hires; assisted management when employees needed guidance
- Made over 200 outbound calls and answered 20 or more inbound daily.
US Security Associates
White Plains
NY
07.2005 - 01.2012
- Security Guard
- Detected and responded to illegal and questionable activities
- Guarded against theft, vandalism, fire, illegal entry or use of equipment and facilities
- Observed assigned facilities, equipment, materials, and supplies
- Reported any questionable activities to management.
Broadview Network
Rye Brook
NY
02.2008 - 06.2009
- Subject Matter Expert
- Identified and resolved customer inquiries; managed escalated unresolved inquires
- Processed and omitted changes to customer accounts
- Provided exceptional customer service over the phone; followed up on customer inquires.
Education
Bachelor of Business Administration: General Business -
Berkeley College
09.2007
Skills
- Windows 2003, XP, Vista and Windows 7
- Lexis and West Law; Raiser's Edge
- Microsoft Word, Excel, PowerPoint, Access and Outlook
Timeline
Building Attendant II
Rensselaer County
12.2022 - Current
Security Guard
Wisdom Protective Services
01.2022 - 12.2022
floating Security Officer
SSC Security
10.2020 - 01.2022
Transcontinental credit & Collections/ Attorney Office of Mark Nichter
White Plains
10.2016 - 04.2020
Chase Receivables
Hawthorne
11.2011 - 04.2014
Cavalry Portfolio Services
Valhalla
11.2010 - 02.2016
Broadview Network
Rye Brook
02.2008 - 06.2009
US Security Associates
White Plains
07.2005 - 01.2012
Bachelor of Business Administration: General Business -
Berkeley College
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