DAEVON WATSON
Dallas
Summary
Dynamic Cybersecurity Analyst with AT&T, skilled in cybersecurity protocols and data analysis. Successfully enhanced security measures and responded to incidents, ensuring swift recovery. Proven adaptability in troubleshooting and system administration, delivering exceptional customer service and improving operational efficiency. Committed to safeguarding digital environments while fostering collaborative team efforts.
Overview
3
3
years of professional experience
Work History
Cybersecurity Analyst
AT&T
Dallas
07.2025 - Current
- Prepared detailed reports on security assessments and incident responses for management review.
- Monitored user activities on the network for suspicious behavior or malicious activity.
- Collaborated with cross-functional teams to enhance cybersecurity protocols and policies.
- Responded promptly to cyber incidents by analyzing attack signatures, isolating affected systems, and restoring normal operations.
- Created detailed incident reports following a successful breach or other security event.
Level II Help Desk Associate
CyberlinkASP
Dallas
10.2023 - 07.2025
- Monitored systems, identified issues, and resolved them in a timely manner.
- Troubleshot software issues for over 500 customers, resulting in an improved customer service experience.
- Created a knowledge base of troubleshooting steps and procedures that allowed users to easily resolve common issues.
- Provided onboarding and offboarding IT support for 50 employees annually, ensuring smooth transitions.
- Assisted in network reconfiguration projects, leading to enhanced system performance and reliability.
- Documented processes for future reference by team members when handling similar cases.
- Provided technical support to clients in troubleshooting Windows-based applications.
- Performed system upgrades on both physical servers and virtual machines running Windows Server OSs.
- Delivered local and remote Tier 2 IT support for hardware and software to company personnel.
Level I Help Desk Associate
CyberLink ASP
Dallas
10.2022 - 10.2023
- Answered incoming calls, emails and chats to provide technical assistance and troubleshooting.
- Tested systems to ensure they are functioning properly prior to deployment.
- Created user accounts in Active Directory and granted access rights accordingly.
- Coordinated with third-party vendors for resolution of any hardware or software related issues that could not be solved internally.
- Resolved customer complaints regarding technical problems with products or services in a timely manner.
- Set up new users on their assigned workstations including installation of necessary applications and software updates.
- Served as first point of contact for incoming technical service calls and emails.
Education
CompTIA A+, Networking+, Security+, ITIL 4 -
ACI Learning
01.2023
Python/SQL -
Codecademy
Skills
- System administration
- Network troubleshooting
- Customer relationship management
- Cybersecurity protocols
- System configuration
- Network diagnostics
- Cybersecurity assessment
- Data analysis
- Disaster recovery
- Windows administration
- Microsoft Office
- Python programming
- Adaptability
Education
other
Timeline
Cybersecurity Analyst
AT&T
07.2025 - Current
Level II Help Desk Associate
CyberlinkASP
10.2023 - 07.2025
Level I Help Desk Associate
CyberLink ASP
10.2022 - 10.2023
CompTIA A+, Networking+, Security+, ITIL 4 -
ACI Learning
Python/SQL -
Codecademy