Daezha Johnson
Tampa,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Student Intern
Florida Medical Clinic
10.2024 - Current
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
Offline Customer Support Team Lead
Spectrum
08.2022 - Current
- Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Created customer support strategies to increase customer retention.
- Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
- Maximized productivity by supervising, mentoring and scheduling team of 17 customer support personnel to meet organizational and operational objectives.
Patient Service Representative
Express Scripts
11.2019 - 07.2022
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
Technical Support Engineer
IVox Solutions LLC
08.2018 - 11.2019
- Train users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages
- Managing multiple cases at one time
- Supporting roll-out of new applications
- Talking customers through series of actions to resolve problem
Education
Certificate of Technical Studies - Nursing Administration
Concorde Career College-Tampa
Tampa, FL02-2025
Intermediate Certificate - Organizational Leadership
University of Denver
Denver, CO09-2024
High School Diploma -
Catapult Academy
Ocala, FL03-2017
Skills
- Problem Solving
- De-escalation
- Time management
- Scheduling and calendar management
- Database entry
- Billing and coding
- Spreadsheet development
- Team collaboration
- Administrative support
Awards
- Keys To Success Certificate Silver, Spectrum, 04/01/23, Top 10 percentile in first quarter for scorecard
- Keys To Success Certificate Bronze, Spectrum, 11/01/23, For having the willingness to help others
- 2024 Q1 Quarterly Excellence Award, 05/01/24, For being an Aspiring Leader and an Expert in Their Craft
Timeline
Student Intern
Florida Medical Clinic
10.2024 - Current
Offline Customer Support Team Lead
Spectrum
08.2022 - Current
Patient Service Representative
Express Scripts
11.2019 - 07.2022
Technical Support Engineer
IVox Solutions LLC
08.2018 - 11.2019
Certificate of Technical Studies - Nursing Administration
Concorde Career College-Tampa
Intermediate Certificate - Organizational Leadership
University of Denver
High School Diploma -
Catapult Academy
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