Daezha Key

Description: As a technical Care Expert my responsibilities to the business are to provide customer support though various channels, troubleshooting technical issues, documenting interactions, staying updated on product knowledge, escalating unresolved issues, collaborating with other team members and following up with customer to ensure satisfaction.

• Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help
• Build customer loyalty and value through effective account management, identifying appropriate additional products, features, services, and collecting past due balances
• Diagnosing problems by probing and guiding customer through trouble shooting steps to resolve issues
• Complete training requirements to learn new skills and processes, from knowledge of systems, and develop proficiency in company values, and organizational requirements

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.

Description: Deliver excellent service to ensure high levels of customer satisfaction, while maintaining and meet the needs for store.

• Create business strategies to attract new customers, expand store traffic, and enhance profitability
• Preformed opening and closing duties, such as setting up registers, securing the store and ensuring all operational tasks were completed to company standard
• Conducted regular inventory counts and audits to ensure accurate stock levels and identify discrepancies, maintaining optimal inventory control
• Displayed the ability to identify the right solutions for customer billing, technical and/or account issues and provided a complete sales solution to customers, for any of their wireless/mobility needs.