Summary
Overview
Work History
Education
Skills
Software
Timeline
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Daezha Oliver

Antelope

Summary

Dynamic Customer Support Specialist with a proven track record at Wittman Enterprises, excelling in problem-solving and customer relationship management. Recognized for enhancing customer satisfaction through effective issue resolution and quality assurance processes. Adept at managing high call volumes while maintaining exceptional service standards and fostering teamwork.

I am a communicationist with solid foundation in customer support. I am successfully capable of resolving Demonstrating proficiency in problem-solving and effective communication skills.


Overview

7
7
years of professional experience

Work History

Customer Support Specialist

Wittman Enterprises/ems.mc
03.2023 - Current
  • Analyzed customer feedback to identify trends and recommend process improvements.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Reduced call handle time, allowing for more customer inquiries to be resolved each day.

Customer Support Specialist

Empower Health
03.2022 - 03.2023
  • Managed escalated issues, effectively resolving complex concerns while maintaining customer satisfaction.
  • Implemented quality assurance processes, ensuring adherence to company standards in customer interactions.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.

Caregiver

Carescope
04.2018 - 02.2023
  • Assisted clients with daily living activities, promoting independence and well-being.
  • Maintained a clean and safe environment for clients through routine housekeeping tasks.
  • Communicated effectively with clients to understand needs and preferences, enhancing care quality.
  • Supported medication management by organizing schedules and reminders for clients.
  • Implemented safety protocols and infection control measures during caregiving tasks.
  • Developed and maintained strong relationships with clients, fostering trust and communication.
  • Assisted clients with medication management, ensuring adherence to prescribed schedules.
  • Documented daily care activities and client progress in compliance with regulatory guidelines.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.

Education

Counseling Psychology

Herbert Hoover High
Fresno, CA
05-2015

Skills

  • Problem-solving
  • Workflow management
  • Issue follow up
  • Teamwork and collaboration
  • Customer service expert
  • Customer relationship management (CRM)
  • CRM software
  • Help desk support
  • Call center experience
  • Active listening
  • Payment processing
  • Appointment scheduling
  • Customer service excellence

Software

Company books all Microsoft, inovalon,quick books

Timeline

Customer Support Specialist

Wittman Enterprises/ems.mc
03.2023 - Current

Customer Support Specialist

Empower Health
03.2022 - 03.2023

Caregiver

Carescope
04.2018 - 02.2023

Counseling Psychology

Herbert Hoover High

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Daezha Oliver