Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Gina Granger

Summary

Experienced manager with a proven track record of building strong teams and demonstrating exceptional leadership skills. Consistently delivers high-quality service and achieves outstanding business results. Expertly manages both routine and complex challenges, optimizing performance and strategically planning to meet short- and long-term objectives. Implements a strategic approach to enhance productivity by effectively assigning and training employees to tasks. Demonstrates a forward-thinking and resourceful mindset, consistently driving results and striving for excellence in all endeavors.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Fresh Manager

Sam's Club
09.2023 - Current
  • Maintained strict compliance with food safety regulations, conducting routine inspections and addressing potential issues promptly.
  • Assisted in the recruitment process for new employees, interviewing candidates and making recommendations based on their skills and experience related to the role.
  • Provided exemplary customer service by addressing concerns promptly and maintaining open lines of communication between staff and patrons.
  • Maintained compliance with health code standards.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed a team of associates, ensuring proper training and adherence to company policies for optimal performance.
  • Developed strong relationships with vendors, negotiating favorable pricing and delivery schedules to maintain well-stocked shelves.

Taste and Tips Supervisor /Lead Event Specialist

Crossmark
09.2021 - 09.2023
  • Coordinating set-up and break-down
  • Managed on-site marketing initiatives and events to drive company revenue
  • Building loyal customer / client base with word-of-mouth referrals
  • Elevated event staff performance with skilled leadership, motivation, and discipline
  • Executed events with consistently high standards of organization, service quality, and enthusiasm for client objectives
  • Identified special considerations and worked with site staff to coordinate details.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

General Manager

CubeSmart / AAAA Self Storage
07.2016 - 06.2021
  • Deployed solid promotional and budget control strategies to achieve revenue and profit targets
  • Protected assets, set access policies, and monitored security to structure operations and maximize strengths
  • Resolved employee, customer, and vendor issues using strong mediation and problem-solving techniques
  • Coordinated vendors and monitored demand to manage and promote special events
  • Trained high-performing team, managed budgets and set goals to drive business operations
  • Tracked trends and aligned strategies to improve business operations
  • Delegated tasks and organized staff schedules to close gaps and maximize financial results
  • Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
  • Enhanced operations with new and improved procedures targeting underperforming areas
  • Maintained optimal employee coverage for business needs with well-prepared team schedules
  • Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
  • Spearheaded business expansion across Annex site, including overseeing new construction
  • Increased business with improved marketing and promotional strategies
  • As well as all day to day site needs including but not limited to: rentals, questions from current tenants, inquiring clients, vacating tenants, cash handling, bank deposits, collections, cleaning, responding quickly and efficiently to any issues that come up, upselling to include POS (packing supplies), TMN (moving services), and larger units as needed for clients needs.

Hostess / Backline Coordinator / Cook

PF Chang's
08.2015 - 05.2019
  • Turned or stirred foods to ensure even cooking
  • Produced consistent dish quality using established recipes and cooking expertise
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Handled rushes and used slow periods to clean, prep ingredients and restock supplies
  • Provided every customer with visually-appealing food by cooking and plating dishes correctly
  • Minimized risk of food contamination by keeping preparation and serving areas clean and sanitized
  • Ensured food was stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters
  • Protected foods from spoilage with proper storage and stock rotation
  • Inspected and cleaned food preparation areas and serving areas to ensure safe and sanitary food-handling practices
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences
  • Organized reservation records and handled other support tasks, freeing up managers to take on more pressing responsibilities
  • Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
  • Informed managers when the dining room slowed down so they could make staffing adjustments in a timely manner.

Education

General High School Diploma -

Thomas Jefferson
Auburn, WA
06.1991

Skills

  • Operations oversight
  • Task prioritization
  • Time management
  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Employee training
  • Inventory control
  • Scheduling
  • Written communication
  • Social perceptiveness

Awards

  • Best of Williamsburg for Self Storage - 2019
  • AAAA Self Storage - Award for 3rd place for Best Overall Marketing and Branding - 2018 (55 sites company wide)
  • AAAA Self Storage - Award for 3rd place for Best Customer Service - 2018 (55 sites company wide)

Certification

Certified Food Protection Manager L2SC-1-0104810 (expires 9/30/26)

Timeline

Assistant Fresh Manager

Sam's Club
09.2023 - Current

Taste and Tips Supervisor /Lead Event Specialist

Crossmark
09.2021 - 09.2023

General Manager

CubeSmart / AAAA Self Storage
07.2016 - 06.2021

Hostess / Backline Coordinator / Cook

PF Chang's
08.2015 - 05.2019

General High School Diploma -

Thomas Jefferson

Similar Profiles

CREATE PROFILE
Gina Granger