Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daffanee Stephens

Dallas

Summary

Dynamic customer service professional with a friendly demeanor and strong problem-solving skills, honed at Walmart. Proven ability to build lasting relationships and manage high-pressure situations effectively. Dependable team player with excellent communication and multitasking abilities, dedicated to enhancing customer experiences and ensuring safety in all interactions.

Overview

9
9
years of professional experience

Work History

Willis Towers Watson

Customer Service Represenative
09.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Security Officer

Parrish Security Officer Group
06.2020 - 06.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Sales Associate

Walmart
11.2016 - 05.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
05.2020

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills
  • Calm under pressure

Timeline

Willis Towers Watson

Customer Service Represenative
09.2022 - Current

Security Officer

Parrish Security Officer Group
06.2020 - 06.2022

Sales Associate

Walmart
11.2016 - 05.2020

High School Diploma -

Penn Foster Career School

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