Daffanie M. Tucker
Midland,USA
Summary
Aggressively searching for opportunities to work with an exceptional organization, which will allow me to put my qualifications, professional skills, backgrounds, and diverse experience into practice. Information Technology, Human Resources, Customer Service, Education and Retail are just skillsets I have acquired throughout my career. These various career fields have allowed me to be a supervisor and or manager while ensuring that production and logistical movement is accomplished in a timely manner.
Experienced with curriculum development, ensuring educational content meets all necessary standards and engages students. Utilizes range of teaching methods to address different learning styles, promoting well-rounded understanding of subjects. Strong understanding of classroom management techniques to maintain productive and respectful learning environment.
Overview
24
24
years of professional experience
Work History
Assembly Line Worker
Kysor Warren
02.2024 - 03.2025
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
Team Lead
Walmart
03.2017 - 09.2022
- Managed a robust and dynamic team of 10 – 15 employees, during an 8 – 12-hour shift, within a 75k square foot facility.
- Charged with enforcing and communicating company goals, best safety practices, and OSHA guidelines within the facility, and adhering to the daily rigors of corporate mandates.
- Provided help to upper management, including hiring and training managers, by providing coverage in timesheet gaps, ensuring timely submission of timesheet, evaluation and quarterly inspections reports.
- Heavily relied upon to collaborate with other departments’ leads, in the absence of direct management leads. Took the initiative to by providing purpose, guidance and direction during major promotional events fostering a work environment everyone could prosper in.
- Selected from eight of my peers throughout my tenure to be Shift-Manager, due to my unyielding work ethic, commitment to excellence and infectious leadership traits.
Auto Machine Operator
JAC Products
04.2015 - 12.2017
- Operated, maintained, and performed preventative maintenance on all Heavy / Light machines throughout the department., including warmer conveyor belts, empty can line, full can line, depalletize elevator, forklift operations, Filtec x-ray machine, jet air dryer, and coding machines.
- Verified that all safety guards were in place and were in good working condition and remained in compliance with warehouse and OSHA standards of operations.
- Maintained and audited all shadow boards and ensured that all tools were in good working order.
- Ensured Quality Control / Quality Assurance (QC/QA) of all products coming down the assembly line, before moving over to packaging and shipping, by providing direct oversight over all parts moving along the assembly line prior to shipping.
- Walked the line to ensure the conveyor belt was clean of all debris and jammed cans, monitoring and enforcing positive and effective communication via two-way, radio device.
Customer Service Representative
Blue Cross and Blue Shield
01.2010 - 12.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
CSC TECHNICIAN
Paraprofessional, Prince Georges County Board Of Education
03.2007 - 08.2014
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Pioneered sustainability project that educated students on environmental issues and solutions.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
Machine Operator
Candlewick Yarns
06.2001 - 11.2006
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Education
GED -
El Paso Community College
El Paso, TXCertificate - OFFICE TECHNOLOGY CERTIFICATION COURSE
El Paso Community College
El Paso, TXCertificate - MICROSOFT SUITES, NET+,SEC+, HR
El Paso Community College
El Paso, TXCertificate - OFFICE I.T CERIFICATION COURSE
El Paso Community College
El Paso, TXCertificate - Human Resources Training
El Paso Community College
El Paso, TXSkills
- Product assembly
- Assembly and production
- Hand and power tools
- Production lines
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team management
- CRM software
- Call center experience
- Team coaching
- Staff monitoring
- HR support
Timeline
Assembly Line Worker
Kysor Warren
02.2024 - 03.2025
Team Lead
Walmart
03.2017 - 09.2022
Auto Machine Operator
JAC Products
04.2015 - 12.2017
Customer Service Representative
Blue Cross and Blue Shield
01.2010 - 12.2014
CSC TECHNICIAN
Paraprofessional, Prince Georges County Board Of Education
03.2007 - 08.2014
Machine Operator
Candlewick Yarns
06.2001 - 11.2006
GED -
El Paso Community College
Certificate - OFFICE TECHNOLOGY CERTIFICATION COURSE
El Paso Community College
Certificate - MICROSOFT SUITES, NET+,SEC+, HR
El Paso Community College
Certificate - OFFICE I.T CERIFICATION COURSE
El Paso Community College
Certificate - Human Resources Training
El Paso Community College
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