Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
AdministrativeAssistant

Daffanie Young

Chicago,IL

Summary

Accomplished Executive Assistant with a proven track record at Workwear Outfitters, enhancing team productivity and streamlining operations. Expert in Microsoft Excel and adept at fostering professional relationships, I significantly contributed to office efficiency and cost savings. My strategic approach to problem-solving and dedication to quality assurance have been pivotal in supporting business growth and operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Cook County Bar Association
08.2022 - Current
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Performed research to collect and record industry data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Executive Assistant

Workwear Outfitters
07.2017 - 08.2022
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Coordinated events and worked on ad hoc projects.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Answered high volume of phone calls and email inquiries.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Used advanced software to prepare documents, reports, and presentations.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Handled confidential and sensitive information with discretion and tact.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Facilitated training and onboarding for incoming office staff.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Took notes and dictation at meetings.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Filed paperwork and organized computer-based information.
  • Created and managed office systems to efficiently deal with documentation.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Wrote reports, executive summaries and newsletters.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Screened personal and business calls and directed to appropriate party.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Updated and maintained confidential databases and records.
  • Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
  • Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
  • Streamlined office operations, leading to more organized environment by implementing digital filing systems.
  • Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
  • Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
  • Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
  • Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.

Education

Bachelor’s - Interdisciplinary Studies

University of Tennessee Martin
Ripley, TN

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Customer and client relations
  • Computer Proficiency
  • Filing
  • Customer Relations
  • Critical Thinking
  • Strong Problem Solver
  • Scheduling
  • Documentation and Recordkeeping
  • Office Management
  • Dedicated Team Player
  • Excel spreadsheets
  • Appointment Scheduling
  • Recordkeeping
  • Verbal Communication
  • Data organization
  • Records Management
  • Professional and mature
  • Microsoft PowerPoint
  • Spreadsheets
  • Prioritization
  • Event Coordination
  • Tech-Savvy
  • Business Administration
  • Bookkeeping
  • Quality Assurance

Accomplishments

  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Increased office productivity Number% by implementing numerous process improvements.
  • Managed inventory and office budgeting for supplies for busy office of Number employees.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Assisted management with the training of Number new staff members.

Certification

  • Excel Expert Certification – Microsoft Office Specialist Program.
  • Data Entry Operator Certification – National Career Certifications Board.
  • Professional Telephone Skills Certification – Customer Service Training Institute.
  • Certified Data Professional (CDP)
  • CPR/AED Certification
  • State Driver's License
  • Forklift Certification

Timeline

Administrative Assistant

Cook County Bar Association
08.2022 - Current

Executive Assistant

Workwear Outfitters
07.2017 - 08.2022

Bachelor’s - Interdisciplinary Studies

University of Tennessee Martin

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Daffanie Young