Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Volunteer Work Experience
Timeline
Generic

Daffiny Conard

Senatobia,Ms.

Summary

To become a part of an organization where you can grow and enhance your skills and knowledge. Competent Doctor's Assistant with 20 years of experience in primary care and internal medicine. Well-developed skill in patient observation, assessment and examination.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Doctor's Assistant

CAMPBELL CLINIC ORTHOPADEICS
08.2019 - Current
  • Assisted physicians during surgeries and other medical procedures to treat patients appropriately and safely.
  • Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
  • Conducted rounds in hospitals and nursing homes to check on admitted patients and provide care.
  • Conducted physical examinations to assess patients' health and current condition for optimal treatment.
  • Participated as monitoring physician in clinical trials of medications and treatments.
  • Ordered and executed various tests, analyses, and diagnostic images to provide information on patient condition.
  • Prescribed medications to patients to treat conditions and alleviate symptoms.
  • Educated patients on variety of infectious disease issues, nutrition, obesity, and smoking cessation to improve overall health and wellness.
  • Referred to and consulted with physicians and other healthcare providers on patient care.
  • Ordered and interpreted diagnostic testing to confirm diagnosis and implement accurate treatment plans.
  • Implemented therapeutic regimens involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Business Service Specialist

Campbell Clinic
01.2010 - Current
  • I am responsible for providing customer service duties related to patient check-in, scheduling, and pre-certification to ensure proper patient care as well as accurate billing
  • Greets and checks in patients
  • Obtains and updates patient demographics in computer to ensure accuracy of billing
  • Accurately posts payments received by the patient
  • Answers phones and takes messages/directs calls as needed
  • Performs other related tasks as assigned.
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
  • Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
  • Streamlined service processes for quicker response times, enhancing overall customer experience.
  • Managed service specialist team, fostering a positive work environment and encouraging teamwork to achieve desired results.
  • Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.

Medical Clerical Assistant / Unit Secretary

Methodist Lebonheur Healthcare
01.2006 - 05.2010
  • Attending to the daily living and safety needs of patients
  • I perform clerical and data entry, transcribes physician's orders, schedule patient care activities, and functions as the unit receptionist
  • I also perform chart checks, etc
  • Knowledge of basic computer functions and medical terminology.
  • Supported clinical staff with preparing examination rooms, ensuring cleanliness and proper setup for each appointment.
  • Consistently met or exceeded performance metrics by maintaining a high level of attention to detail and commitment to continuous improvement.
  • Ensured optimal patient care by promptly addressing inquiries or concerns via phone or email correspondence.
  • Contributed to smooth daily operations with efficient multitasking and prioritization of tasks within a fast-paced work setting.
  • Enhanced office organization by implementing electronic filing systems for medical records and documentation.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.

Medical Assistant

Eastmoreland Internal Medicine
05.2005 - 12.2005
  • I was responsible for chart checking, checking patient's vital signs, EKG functions, urinalysis screenings, venipuncture, assisting physician in daily patient activities
  • I also performed some front office work as well
  • Faxing, Copying, Filing, entering patient's information etc.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Taught patients about medications, procedures, and care plan instructions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Verified patient insurance coverage and collected required co-payments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.

Guest Service Representative / Night Auditor

Hampton Inn
10.2000 - 10.2005
  • Here I greeted and registered guests, provided prompt and courteous services, and closed out guest’s accounts upon completion of stay
  • Checked guests out of the hotel, resolved guests challenges, balanced all daily work for the hotel, posts and balances charges in a timely and efficient manner
  • I also schedule travel arrangements for guest, etc.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Participated actively in staff meetings and contributed to the development of new policies and procedures to improve guest services.

Education

Some College (No Degree) - Real Estate Certificate

Professional School of Real Estate
Memphis, Tn

diploma medical assisting - Medical Assistant

Delta Technical College
Southaven, Ms
05.2005

Associates pre-nursing -

Northwest Community College
Senatobia, Ms
12.2004

High School Diploma -

Coldwater High School
Coldwater, Ms
05.1999

Skills

  • Patient Care
  • HIPAA Compliance
  • Scheduling appointments
  • Insurance Verification
  • Medical Billing
  • Medical Coding
  • Patient History Documentation
  • Electronic Medical Records

Certification

CPR

Additional Information

45 or more wpm, Campbell Clinic

Volunteer Work Experience

  • Memphis City School Lincoln Elementary, present, present, Tutor
  • St. Jude marathon, 12/2004, 12/2004, Medical assisting

Timeline

Doctor's Assistant

CAMPBELL CLINIC ORTHOPADEICS
08.2019 - Current

Business Service Specialist

Campbell Clinic
01.2010 - Current

Medical Clerical Assistant / Unit Secretary

Methodist Lebonheur Healthcare
01.2006 - 05.2010

Medical Assistant

Eastmoreland Internal Medicine
05.2005 - 12.2005

Guest Service Representative / Night Auditor

Hampton Inn
10.2000 - 10.2005

Some College (No Degree) - Real Estate Certificate

Professional School of Real Estate

diploma medical assisting - Medical Assistant

Delta Technical College

Associates pre-nursing -

Northwest Community College

High School Diploma -

Coldwater High School

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Daffiny Conard