Daffkenlly Ilet
Overview
3
3
years of professional experience
1
1
Certification
Work History
Trilingual Customer Experience Social Media Specialist
Instacart
01.2023 - Current
- Manage and respond to various stakeholder queries across social media platforms, ensuring prompt and efficient communication to boost brand loyalty and positive sentiment
- Collaborate with the Marketing, PR, and Communications teams to execute successful social media campaigns and proactively identify content needs to further enhance brand image
- Provide engaging multi-media content for social media accounts, fostering strong relationships with customers, retailers, and industry professionals.
Medical Care Specialist/Account Manager
TBI Diagnostic Centers of GA
08.2022 - 12.2022
- Supervised and updated over 150 patient accounts daily, strengthening communication with legal representatives and providers to ensure accurate billing and timely settlement of outstanding balances
- Provided professional translation and interpretation services for psychological evaluations, enhancing patient-practitioner understanding across language barriers
- Leveraged mobile and digital technologies such as Google Suite and Adobe Acrobat Pro, resulting in streamlined record keeping and a significant reduction in physical document requirements.
Bilingual Customer Care Representative
Anthem Inc
11.2021 - 07.2022
- Managed customer inquiries about insurance benefits, provider contracts, eligibility, and claims, ensuring accurate documentation for tracking and analysis
- Coordinated across multiple departments to ensure customer requests were addressed appropriately, enhancing customer relations and response time
- Conducted comprehensive data research and analysis to resolve operational challenges and enhance customer service.
Education
BS in Psychology -
Georgia State University
05.2023
Skills
- Content Development
- Microsoft Office/Google Suite
- Skilled Collaborator
- Data Analysis
- UX Research
- Strong Communication Skills
- Content Creation
- Social Media Management
- SEO Knowledge
- Analytics and reporting
- Creative Problem-solving
- Strategic Thinking
- Customer-focused
- Social Media Marketing
- Interpersonal Skills
Certification
- IBM Product Manager Professional Certificate, Google 2024
- Master Digital Product Design: UX Research & UI Design, Udemy 2023
- Lean Six Sigma White Belt + Yellow Belt, Six Sigma Academy Amsterdam 2023
Timeline
Trilingual Customer Experience Social Media Specialist
Instacart
01.2023 - Current
Medical Care Specialist/Account Manager
TBI Diagnostic Centers of GA
08.2022 - 12.2022
Bilingual Customer Care Representative
Anthem Inc
11.2021 - 07.2022
BS in Psychology -
Georgia State University