Dafina Djombalic
Clinton,NJ
Summary
Dynamic customer service professional with strong multitasking and problem-solving abilities. Committed to enhancing customer satisfaction through efficient issue resolution and effective communication.
Overview
6
6
years of professional experience
Work History
Customer Advisor
Tesla
Lawrence, NJ
01.2026 - Current
- Assisted customers with product inquiries and technical support.
- Delivered exceptional service to enhance customer satisfaction and loyalty.
- Collaborated with team members to resolve customer issues efficiently.
- Utilized CRM software to document interactions and track customer feedback.
Senior Customer Consultant
SESI
Parsippany, NJ
09.2024 - 06.2025
- Led customer consultations to identify needs and recommend tailored solutions.
- Developed training materials to enhance team knowledge on product offerings.
- Streamlined support processes, improving response times and customer satisfaction.
- Collaborated with cross-functional teams to ensure effective service delivery.
Customer Consultant
Haley & Aldrich Inc.
New York, NY
12.2022 - 09.2024
- Provided expert guidance on environmental compliance and regulatory requirements to clients.
- Assisted with project management, ensuring timelines and deliverables were met consistently.
- Developed and maintained strong client relationships through effective communication and problem-solving.
- Conducted thorough assessments of client needs, recommending tailored solutions for improved efficiency.
Customer Sales Associate
Walgreens
Califon, NJ
09.2020 - 05.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained store appearance by organizing merchandise and ensuring shelves were stocked.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
Education
Master of Science -
New Jersey Institute of Technology
Newark, NJ12.2022
Skills
- Complaint handling
- CRM software
- Active learning
- Complaint resolution
- Policies and procedures adherence
- Computer skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Customer relations
- Phone etiquette
- Microsoft office
- Data entry
- Team building
- Call center experience
- Analytical thinking
- Customer relationship management
- Interpersonal communication
- Quality control
- Administrative and office support
- MS office
- Record keeping
- De-escalation techniques
- Sales and upselling
Accomplishments
National Honors Society, Charity Initiatives, Microsoft Office, Excel, SharePoint, Word, Track Changes, Outlook.
Timeline
Customer Advisor
Tesla
01.2026 - Current
Senior Customer Consultant
SESI
09.2024 - 06.2025
Customer Consultant
Haley & Aldrich Inc.
12.2022 - 09.2024
Customer Sales Associate
Walgreens
09.2020 - 05.2022
Master of Science -
New Jersey Institute of Technology