Dafna I Muniz
Summary
Experienced with coordinating comprehensive case management services. Utilizes strong organizational skills to streamline processes and enhance client outcomes. Track record of effective communication and problem-solving in complex scenarios.
Professional case management expert with focus on delivering high-quality client care. Known for effectively managing caseloads and improving service delivery through strategic planning. Reliable team collaborator with strong emphasis on achieving results and adapting to changing needs.
Overview
21
21
years of professional experience
Work History
Clinical Manager
Trylogy Home Health
06.2025 - 10.2025
- Led cross-functional teams to implement patient care protocols and improve service delivery.
- Developed training programs for clinical staff, enhancing skills and compliance with regulatory standards.
- Streamlined patient intake processes, reducing wait times and improving overall patient satisfaction.
- Oversaw budget management for clinical operations, ensuring resource allocation aligned with strategic goals.
- Collaborated with healthcare providers to coordinate multidisciplinary care plans tailored to patient needs.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Supportive Care Field RN
UHC
01.2025 - 05.2025
- Administered patient care, ensuring adherence to treatment plans and medication schedules.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies for patients.
- Mentored junior nursing staff, fostering skill development and adherence to best practices.
- Implemented quality improvement initiatives, enhancing patient safety and care efficiency.
- Conducted patient assessments, accurately documenting health status and response to interventions.
- Educated patients and families on health management, promoting informed decision-making regarding treatments.
Case Management Coordinator
Health Holdings Palm Medical Centers
11.2024 - 01.2025
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
Rn Clinical Manager
Patients First Home Care
07.2024 - 10.2024
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
RN Clinical Manager
Concierge Home Care
10.2023 - 07.2024
- Supervisor to Rn, LPN, Therapist
- QA, Oasis documentation
RN Clinical Coordinator/Case Manager
Health Holdings/Palm Medical Centers
02.2023 - 09.2023
- Case Manager responsibilities for Transition of care patients
- Educating patients on appropriate care according to diagnosis
- Assisted in getting medication refills when needed
- Provided advice on community resources
- Disease Management
- Worked with daily census to prevent hospitalization
Nurse Clinical Manager
Mederi Caretenders
04.2021 - 08.2022
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
- Regularly evaluated employee performance and provided feedback
- Oversaw overall operation of nursing services and patient care
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures
Interim Director of Nursing
Transitions Home Health
09.2020 - 04.2021
- Collaborated with staff, management and external groups to coordinate patient care
- Updated existing policies to improve standard of care for patients
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Planned and assigned workload to 30-person nursing staff to direct patient care
- Collaborated with staff, management and external groups to coordinate patient care
Home Health Clinical Manager
Greystone Home Health
07.2019 - 09.2020
- Direct Supervision to Staff / Clinicians
- Review of documentation
- Accept / decline referrals
- Communication with physician and hospital Case Managers Weekly Case Conference and daily morning calls
- Push through workflow daily
- Approval of POC
- System Home Care Home Base
Director of Nursing
Coastal Home Care
09.2018 - 07.2019
- DON Responsibilities
- Review / Approve/ Ensure policies and procedures were followed
- Weekly Case Conference
- Oasis Export twice a week
- Direct supervision to field staff/ clinicians
- QA Management
Case Manager II
Centene Corp.
04.2014 - 09.2018
- Contact members via telephone and assess medical needs / education of conditions
- Assist with medical appointments
- Help understand members the disease process
Office Case Manager
Tampa Bay Home Health
11.2011 - 03.2014
- Received start of care
- Contact physician for orders for home health needs for patients
- Direct Supervision to field staff
- Performed some start of care when needed
Staff Nurse
HCA Hospitals
03.2005 - 11.2011
- Staff Nurse to Med/Surg, Mom/Baby units, Orthopaedic surgical floors
- Direct care to patients, medication administration, surgical care, post and pre op care
Staff Registered Nurse
James A Haley VA Hospital
03.2005 - 11.2011
- Staff nurse to med/surg, cardiac/ telemetry floor
- Direct care to patients, medication administration, etc
Education
Bachelor of Science - Nursing
PUCPR
Ponce, PR12-1999
Skills
- Client advocacy
- Case assessment
- Patient communication
- Data collection
- Discharge coordination
- EMR management
- Follow-up care coordination
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Clinical Manager
Trylogy Home Health
06.2025 - 10.2025
Supportive Care Field RN
UHC
01.2025 - 05.2025
Case Management Coordinator
Health Holdings Palm Medical Centers
11.2024 - 01.2025
Rn Clinical Manager
Patients First Home Care
07.2024 - 10.2024
RN Clinical Manager
Concierge Home Care
10.2023 - 07.2024
RN Clinical Coordinator/Case Manager
Health Holdings/Palm Medical Centers
02.2023 - 09.2023
Nurse Clinical Manager
Mederi Caretenders
04.2021 - 08.2022
Interim Director of Nursing
Transitions Home Health
09.2020 - 04.2021
Home Health Clinical Manager
Greystone Home Health
07.2019 - 09.2020
Director of Nursing
Coastal Home Care
09.2018 - 07.2019
Case Manager II
Centene Corp.
04.2014 - 09.2018
Office Case Manager
Tampa Bay Home Health
11.2011 - 03.2014
Staff Nurse
HCA Hospitals
03.2005 - 11.2011
Staff Registered Nurse
James A Haley VA Hospital
03.2005 - 11.2011
Bachelor of Science - Nursing
PUCPR