Summary
Overview
Work History
Skills
Timeline
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Dafne Escalante

Antioch,CA

Summary

Dedicated and compassionate human services professional with extensive experience in quality assurance, staff training, and individualized support services for adults with developmental disabilities. Proven ability to lead teams, ensure regulatory compliance, and promote client independence through person-centered planning and life skills instruction. Bilingual in English and Spanish, with strong communication, documentation, and coaching abilities that enhance both client outcomes and staff performance.

Overview

6
6
years of professional experience

Work History

QA Specialist and Employee Trainer

Bright Horizon Inc (SLS)
09.2024 - Current
  • Conduct quality assurance audits of staff documentation and client records to ensure compliance with state regulations and internal standards.
  • Identify areas of non-compliance and provide detailed feedback, coaching, and corrective action plans to staff and supervisors.
  • Develop and deliver comprehensive training programs for new and existing employees, focusing on best practices, company policies, and individual support techniques.
  • Collaborate with management to update and improve training materials based on policy changes and QA findings.
  • Monitor staff performance through regular evaluations and provide on-the-job support to reinforce proper procedures.
  • Create clear and actionable reports based on QA reviews to track trends, improve service delivery, and support ongoing staff development.
  • Serve as a key liaison between direct care staff and leadership to address performance issues and improve quality of care.
  • Assist in developing person-centered support strategies and ensuring their consistent implementation across all staff.
  • Lead refresher workshops on documentation accuracy, client safety, emergency protocols, and professional conduct.

Personal Care Attendant

Bright Horizon Inc. (SLS)
10.2023 - 09.2024
  • Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Offered emotional support when needed establishing trust between me as the attendant and my patient.
  • Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented vitals, behaviors, and medications in client medical records.
  • Facilitated social interaction for homebound clients through engaging conversations and recreational activities.

Operations Manager

Meaningful Life Inc. (ILS)
12.2021 - 10.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Serve as the primary point of contact for families, regional center coordinators, and community partners to coordinate client care.
  • Track and manage staff schedules, caseload assignments, and documentation deadlines to maintain regulatory compliance.
  • Address performance issues through coaching, corrective action, and support plans to ensure high-quality services.
  • Train and mentor new staff in ILS service delivery, documentation practices, and person-centered planning.

ILS Instructor

Meaningful Life Inc. (ILS)
12.2019 - 12.2021
  • Provide one-on-one support to adults with developmental disabilities to increase their independence in areas such as budgeting, cooking, hygiene, safety, and transportation.
  • Maintain accurate and timely daily progress notes and documentation in compliance with regional center and agency guidelines.
  • Support clients in accessing and navigating community resources, including public transportation, social services, and healthcare.
  • Teach essential life skills using a person-centered and strengths-based approach to promote confidence and autonomy.
  • Monitor and report changes in client behavior, health, or living situation to the ILS Manager and other team members.
  • Collaborate with family members, case managers, and other service providers to ensure consistent and effective support.
  • Encourage self-advocacy and community involvement by supporting clients in setting and achieving personal goals.
  • Assist clients in developing routines, schedules, and organizational strategies to improve time management and independence.

Skills

  • Staff Training & Coaching – Experienced in onboarding and mentoring staff to ensure quality, person-centered care
  • Quality Assurance & Compliance – Skilled in auditing documentation and maintaining regulatory standards
  • Individualized Service Planning (ISP) – Strong background in developing and implementing personalized goals for clients
  • Team Leadership & Supervision – Proven ability to manage schedules, support staff, and lead collaborative teams
  • Client Advocacy & Life Skills Support – Committed to promoting independence in individuals with developmental disabilities
  • Accurate Documentation & Reporting – Detail-oriented with excellent recordkeeping and case management skills
  • Bilingual – English & Spanish – Fluent in both written and verbal communication, supporting diverse clients and staff

Timeline

QA Specialist and Employee Trainer

Bright Horizon Inc (SLS)
09.2024 - Current

Personal Care Attendant

Bright Horizon Inc. (SLS)
10.2023 - 09.2024

Operations Manager

Meaningful Life Inc. (ILS)
12.2021 - 10.2023

ILS Instructor

Meaningful Life Inc. (ILS)
12.2019 - 12.2021

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Dafne Escalante