Dafne Fernandez

• Delivered fast, friendly service and built relationships with regular customers

• Maintained clean, organized dining and service areas

• Used POS systems and managed high-volume customer flow in a fast-paced setting

• Handled inbound calls regarding suspected debit card fraud

• Investigated transactions with customers, initiated claims, and ensured security measures

• Issued replacements for compromised cards and offered solutions under pressure

• Engaged children in age-appropriate activities and games in a clean, safe setting

• Maintained consistent communication with parents, providing daily updates and addressing concerns

• Monitored behavior and emotional well-being, ensuring a supportive and structured environment

• Greet customers, offer assistance, and provide product recommendations

• Assist with purchases and process transactions using the POS system

• Restock items and move new inventory to the sales floor

• Maintain a clean and organized retail environment ensuring customers have a good shopping experience