Dafne Moreno
Brownsville,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
Maximus Federal Services
11.2022 - Current
- Maintains consumer satisfaction with forward-thinking strategies focused on addressing their needs and rephrasing concerns after being transferred by Tier I Representatives.
- Utilizes additional resources that only my position can access to escalate issues further, such as having important tax documents corrected.
- Apply regularly provided feedback from supervisor to improve quality of work.
Customer Service Representative I
Maximus Federal Services
11.2021 - 11.2022
- Guiding consumers through the Federally Facilitated Marketplace application process
- Providing authorized changes to consumers accounts such as resetting passwords and cancellations
- Securing consumers' accounts by going through a HIPAA preordained disclosure process with callers
- Handled consumer inquiries and suggestions courteously and professionally.
Sales Floor Representative
LOFT
08.2021 - 01.2022
- Consistently met or exceeded individual quotas while adhering to the store's mission statement.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Supported an environment of learning and trust by embracing company values and inspired team by acting as a positive role model.
Teacher Aid
BROWNSVILLE INDEPENDENT SCHOOL DISTRICT
10.2019 - 05.2021
- Took attendance and kept track of evaluations and paperwork
- Conducted tutoring and review sessions to help students understand concepts and prepare for assessments
- Graded assignments and delivered constructive feedback to students on ways to improve.
Education
High School Diploma -
James Pace Early College High School
Bachelor of Arts - Sociology And Anthropology
The University of Texas Rio Grande Valley
Brownsville, TXSkills
- Adherence to privacy guidelines
- Great communication skills
- Bilingual
- Organized
- Thorough analyzation
Certification
*Texas Educator Certificate
Timeline
Customer Service Representative II
Maximus Federal Services
11.2022 - Current
Customer Service Representative I
Maximus Federal Services
11.2021 - 11.2022
Sales Floor Representative
LOFT
08.2021 - 01.2022
Teacher Aid
BROWNSVILLE INDEPENDENT SCHOOL DISTRICT
10.2019 - 05.2021
High School Diploma -
James Pace Early College High School
Bachelor of Arts - Sociology And Anthropology
The University of Texas Rio Grande Valley
Similar Profiles
Deborah GuthrieDeborah Guthrie
Quality Alignment Monitor at Maximus Federal ServicesQuality Alignment Monitor at Maximus Federal Services
Josie HerreraJosie Herrera
Training Coach at Maximus Federal ServicesTraining Coach at Maximus Federal Services
LORIE-ANN GIBBSLORIE-ANN GIBBS
Data Analyst & Healthcare Project Management at Maximus Federal Services/ Healthcare ServiceData Analyst & Healthcare Project Management at Maximus Federal Services/ Healthcare Service
Ruben JimenezRuben Jimenez
Bilingual CSR, Claims, Tier 1 at Maximus Federal ServicesBilingual CSR, Claims, Tier 1 at Maximus Federal Services
Karen ArellanoKaren Arellano
Pet Sitter at Family MembersPet Sitter at Family Members